Hadeel Malkawi Email & Phone Number

Abu Dhabi, Abu Dhabi, Ae

Abu Dhabi, United Arab Emirates

I've been pivotal in driving sales and marketing, focusing on elevators. My role includes securing enquiries, preparing detailed quotes with the sales team, and closing deals. I ensure customer satisfaction by providing accurate information and handling complaints effectively. Recognised for my efforts, I was awarded 'Best Key Accounts Manager for 2022' across the company. This role requires me to liaise with the operations team, manage client portfolios, and meet sales targets, contributing… Show more I've been pivotal in driving sales and marketing, focusing on elevators. My role includes securing enquiries, preparing detailed quotes with the sales team, and closing deals. I ensure customer satisfaction by providing accurate information and handling complaints effectively. Recognised for my efforts, I was awarded 'Best Key Accounts Manager for 2022' across the company. This role requires me to liaise with the operations team, manage client portfolios, and meet sales targets, contributing significantly to the company's growth in the UAE.Responsibilities: Generating leads and building relationships with clients for sales growth. Conducting surveys, preparing estimations, and managing negotiations for contracts. Achieving sales KPIs and targets, particularly for Elevators, Escalators, and Auto walks. Handling AMC & FMC renewals and managing client portfolios. Finalizing sales deals, including preparing and submitting quotations in collaboration with the sales manager. Engaging clients through calls, meetings, site visits, and emails to promote our services and products. Negotiating sales prices and discounts, and preparing sales assessment reports. Developing customer proposals and presentations in coordination with senior managers. Ensuring client satisfaction by providing accurate product and service information. Coordinating with the operations team for contract completion and client introductions post-contract finalization. Show less

Abu Dhabi Emirate, United Arab Emirates

I played a key role in growing the business and opening up new markets. My work included finding new opportunities, making important deals, and building strong relationships with clients, greatly helping the company's growth and market standing.Responsibilities:  Identifying and capitalising on new business opportunities. Formulating and implementing strategic plans for market expansion. Establishing and maintaining strong client relationships. Conducting in-depth… Show more I played a key role in growing the business and opening up new markets. My work included finding new opportunities, making important deals, and building strong relationships with clients, greatly helping the company's growth and market standing.Responsibilities:  Identifying and capitalising on new business opportunities. Formulating and implementing strategic plans for market expansion. Establishing and maintaining strong client relationships. Conducting in-depth market analysis to understand industry trends and customer needs. Developing and executing effective business strategies. Negotiating contracts with precision and skill. Managing diverse client portfolios efficiently. Coordinating with cross-functional teams to ensure successful project execution. Proactively seeking and fostering potential partnerships to drive business growth. Contributing to the company's business objectives and enhancing its market presence through innovative and collaborative efforts. Show less

I significantly enhanced trade finance systems, specialising in Pre-Exim and Eximbills operations. My role covered developing inspection standards, creating requirement specifications, and overseeing quality assurance processes. I excelled in troubleshooting Trade Finance systems, managing swift message transfers, and executing system testing, including writing Business Requirement Documents. My expertise also extended to SQL database management, Microsoft BizTalk Server, and understanding IT… Show more I significantly enhanced trade finance systems, specialising in Pre-Exim and Eximbills operations. My role covered developing inspection standards, creating requirement specifications, and overseeing quality assurance processes. I excelled in troubleshooting Trade Finance systems, managing swift message transfers, and executing system testing, including writing Business Requirement Documents. My expertise also extended to SQL database management, Microsoft BizTalk Server, and understanding IT and Operation Change Management policies, thereby ensuring efficient and effective banking operations.Responsibilities: Develop and determine all standards to perform inspection and tests on all procedures oversee all testing methods, and maintain high standards of quality for all processes. Experience in developing requirement specifications and functional design documents using o Use cases, Process maps, and Data flow diagrams. Good knowledge of Trade Finance Process flow and approvals on the Pre-Exim system. Good knowledge of Trade operational processes on Eximbills systems such as (LC, LG and BC issuance and amendment types)  Excellent knowledge in Trade Finance troubleshooting and issues tracing on the system. Good knowledge in the Discounted Bill's system and the operational process, such as (Bill registration, Discounting and Settlement) Excellent knowledge of system testing procedures and writing the BRD. Good knowledge of Trade Finance accounting treatments such as (LC, LG Issuance accounting entries) Good knowledge in Equation screens and menus such as (Account Enquiry, Transaction details, Open Sub account, etc) Good knowledge of the swift message transfer process from Eximbills to Swift Alliance and demerge messages into Eximbills. Excellent knowledge of IT and Operation Change Management policy and end-to-end processes. Microsoft BizTalk Server, Troubleshooting end user issues, SQL database, AS400s and Accounts Mapping Show less