Hadeel Samodi Email & Phone Number

Saudi Arabia

Jeddah

Saudi Arabia, Jed

AchievementsI was given the trust of orientating myself to their existing and ongoing needs and demands while identifying any gaps within their sales & customers services which I was then expected to address using expertise•Establish & organize the new house workflow for both employees & clients in addition to a system & all paper work•Train the newly hired employees for both their required work role profiles and the company's work ethics•Understand and analyze work needs for delivering best services achieving targets•Create a systematic system to organize databases & follow up leads with•Open new opportunities for advertising & marketing•Build a good customer relation baseTasks•Building best team values by consecrate on work ethics & behaviors to insure positive work environment•Trained strong working team, prepare their daily tasks & follow up with previous•optimize customer services relation•Identified a problem & resolved it•Answering user requests & resolving user issues via emails & phone•Maintaining system administration values & Day to day administration•Produce accurate reports, marketing materials and written correspondence/contracts •Responsible for direct supervision of all employees assigned to the Head end•Coordinating special events & market business at local Trade Shows•Maintain overall safety, reliability, compliance, cleanliness and comfort of entire Lifestyle Hub site, including all property, infrastructure, fixed assets & employee’s appearance•Deciding on the CRM platform structure ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle•Ensuring the database is segmented effectively for targeted marketing activities•Working closely with all departments to ensure the CRM works effectively•Overseeing direct communications with customers•Communicate effectively and efficiently with a high degree of collaboration and influence

Saudi Arabia /Jeddah

AchievementsWorking for the BC give me opportunity to build & develop my career by helping me to forge both my professional character as well as my expertise & skills. I had the chance to made the following valuable contributions to the organization• Solved a significant issue for both existing CSA & newly hired staff by creating a new training program with a printed manual/guideline booklet for SAP system•Increased staff awareness of BC products by creating Product's flow chart guideline booklet, which was effective in reducing customers receiving incorrect information•Built good level of rapport with customers & achieved customer satisfaction by understanding student’s needs & worked to find solutions by running surveys & focus groups• Systematized the daily data & paper work for the organization•Built an understanding of the needs of new departments by being actively involved during the primary stages of establishing these new departments•Skillfully managed to run & reply to Jed inquiries in barrel whilst completing daily tasks before opening call centerTasks•Responding first level inquiries at front desk in accordance with the BC standards & policies•Achieved Processing registrations in relation to BC products in turn generating targets required for the respective departments•Performing procurement tasks at regular intervals over the finance portal Promotion & marketing of products & services to prospect customers•Processing daily cash handling & financial reconciliation in compliance with Finance policies•Raising & chasing Purchase Orders on system in coordination with local finance team & external vendors•Performing administrative tasks as required for smooth process of customer journey•Performing IT troubleshooting on behalf of the regional IT department & escalating high level issues to relevant department•Representing British Council for outdoor exhibitions & seminars•Assisting local resources team managing outdoor & indoor events for BC

Jeddah, Saudi Arabia

 Designing and following a complete teaching plan Teaching alphabet and numeric along with personal, social and emotional skills Organizing learning material and resources Using a variety of activities and instructional methods to motivate and stimulate student abilities Maintaining an open line of communication with parents and providing appropriate information Assessing students performance and progress to ensure they are mastering the skills on regular basis Monitoring student interactions and nurture cooperation and sharing Cooperating with administration staff Following and complying with teaching standards and safety regulations