Hadeer Youssef (Cdcs , Csdg) Email & Phone Number

Egypt

Checker at Trade Finance Department - IDC’s(June 2022 – Till Present)Job descriptions & Responsibilities: Processing direct debit transactions through TI (Trade Innovation) BankingSystem. Authorizing Advance payment requests  Authorizing all payments terms and checking its presented documents to insure that it's comply with the CBE regulations and rules. To authorize Availed bills under inward DOC. Checking enhanced due diligence measures in relation to each transactions. Authorizing all messages types i.e. (MT103, 202, 412, 400, 999). CBE Reports  Checking the IMB approvals relating with the bill of lading tracking  Authorizing documents to all branches and customer directly. Reviewing all received SWIFT messages and examine each one carefully then provide a prober reply or find a solution for the content of each SWIFT and distribute them on the teamSenior Officer at Trade Finance Department - (NOV 2021 – Till MAY 2022)Job descriptions & Responsibilities: Ensuring LCs drafts upon receiving the request from the applicant and making sure the all conditions are under UCP 600 and regulations. Ensuring Issuance against procedure, requests terms and conditions as per UCP 600 & ISBP 745 and CBE regulations. Examining received documents under issued LC to make sure they are complied with the issued LC, UCP 600 & ISBP 745 and CBE regulations. Ensuring payment to be made against delivering documents to the applicant in casepresented documents are complied or the applicant presented a waiver for discrepancies. On daily bases checking the appropriate payments report to make sure those due payments will be paid in time. Reviewing all received SWIFT messages and examines each one carefully then provides a prober reply or find a solution for the content of each SWIFT. Ensuring amendments requests received from applicants and making sure that those amendments are under UCP 600 and regulations.

Cairo, Egypt

Job descriptions & Responsibilities(OCT 2019 – Nov 2021) Knowledge of all Trade Finance products; export and import collections. Ensuring payment of accepted bills and deferred payments on maturity dates. Ensuring other payment terms Sight and ADV payment. Tracking the Vessel by using Lloyds System. Maintaining compliance with external regulatory requirements and the Internal Control environment. Issuing outwards documentary collections (ODC's). Applying Amendments required to any of the trade finance products (Documentary Collections). Issuance of (Form 4) and checking its presented documents to insure that it's comply with the CBE regulations and rules. Collecting all Charges & Commissions regarding Documentary Shipping Documents (IDC’s). Sending documents to all branches and customer directly.. Knowledge of SWIFT Alliance and relevant categories of message types Issuing SWIFT messages types i.e. (MT103, 202, 412, 400, 999,199,420 and MT499). Processing direct debit transactions through Automated Clearing House Web. Processing direct debit transactions through T24 Core Banking System.

Cairo Governorate, Egypt

Fund Transfer Department Job descriptions & Responsibilities • Processing local and FCY outgoing & incoming fund transfer requests.• Processing local and FCY corporate payroll requests.• Processing transfers related to syndication Dept. • Issuing swift messages types i.e. (MT103, 202, 199, 192).• Processing direct debit transactions through Automated Clearing House Web.• Processing direct debit transactions through T24 Core Banking System.• Routes suspicious and potential cases to Compliance Dept.Junior Officer in CPSD (Customer Processing Services Department).Job descriptions & Responsibilities  Payroll:1- Responsible for cheques of (Salaries & Pensions).2- Prepared weekly, monthly, and quarterly statements detailing the financial transactions and status of the company by using different methods like: Bulk, Data Base, etc. 3- Maintained employee banking information with accuracy and confidentiality.4- Answering EBC inquiries regarding pension accounts.5- Receive all return outward clearing Cheques along with its return advices in order to send them back to the concerned branch. Clearing:1- Responsible for Outward Clearing Cheques to be presented to the Central Bank of Egypt (CBE) clearing house. 2- Generate the posting file after ensuring that everything has been done correctly.3- Receive all return outward clearing Cheques along with its return advices in order to send them back to the concerned branch. Collateral:1- Review and understand new agreement terms and documentation2- Inserting cheque and drawee details by using T24 system. Achievements: 1- First Thank You Mail from Third Party in (Payroll Dept.)2- Doing Triple extra work in Fund Transfer instead of two employees in a surprise vacation over one year.

Egypt

Trainer From 15 Feb 2015 – Sep 2016Job descriptions & Responsibilities: Giving a training to the front line's Vodafone agent and delivering them the Ono new service to attend the customer of ONO & Vodafone.Customer Care Dep (Web chat ONO) . ( Wave 1 ) June 2015 – Feb 2016Achievements: The highest Scores in The Customer Satisfactions  Responsible for Knowledge Team  Improving the Team's NPS (Net Promoter Score) Obtaining the highest score X (EXpcional Star) in whole Spanish department.Customer Care Dep (Front line) . ( Wave 1 ) Aug 2012 – June 2015 Job descriptions & Responsibilities  Technical Support for ADSL, Modem, Mobiles and Land Lines Issues by phone. Following Up on Billing (Explanation - Refunding) Issues by phone. Organizing work flow to achieve customer satisfaction. Sales (Offers for new products for prepaid and postpaid customers).Back office TeamJob descriptions & Responsibilities  Acting as Team Leader by sending emails to the VIP customers. Investigates and answers customers’ inquiries and solve their critical problems which can't be solved over the phone.Training Team Job descriptions & Responsibilities  Giving Soft skills sessions (Spanish, English and Arabic) in customer care. Giving knowledge skills and ensuring proper follow up on it to avoid any misunderstands with customers. Helping the new hires to shadow with the staff. Giving coaching feedback to correct the issues Evaluation new hire performance Performance improvement planAchievements  The highest Scores in The Customer Satisfactions and The First Call Resolutions. Lunching two new sections (Data and Billing) as a member of Marketing Team. Publishing new services for Vodafone Spain. Launching new project (Customer Detractors). Launching Chatting application to attend the customers by chat.

Cairo Governorate, Egypt

Customer Care Spanish Dep.Job descriptions & Responsibilities  Sales (Booking hotels around the world).  Support, Investigates and answers customers’ inquiries and solve their critical problems.Achievements: Achieving top scores over four months uninterrupted.