• Collect quality of service data for all network elements• Formulate KPIs to be used for assessment of network quality• Analysis of network KPIs in line with trends and acceptable targets• Analysis of QOS for introduction of new service or during network change• Preparation of Weekly and monthly management reports• Monitor KPIs of the networks -all technologies 2G,3G LTE• Identifying opportunities for continuous service improvement

• Network Performance supervision by monitoring the radio and core KPIs.• Monitor performance of newly integrated nodes.• Automation/scripting KPI's• Compile reports and perform in-depth technical analysis of data from multiple sources.• Experience using tools to analyze network traffic and assess network performance.

• Monitor performance of newly integrated NodeBs or RNC.• Parameter Audit and Change Recommendations.• Neighbors check on each site after the swap activities are done.• Providing weekly reports illustrating the status of the KPIs.

• Hold weekly meetings with the customer to assess its needs and optimize NSN operations in all aspects (technical solutions, processes definition and care support) for VoIP solution.• On call support in case of network outage/emergency. • New features proposal and presentations for customer to improve the network performance and quality.

• Hold weekly meetings with the customer to plan the implementation of Multipoint project.• Implementation of all phases of the multipoint project.• Software update on MSS and MGW.

• Commissioning of MSS and MGW, interconnection of Rel4 with existing network elements and performance monitoring.• Acceptance test with the customer and handling of complaints after swap• Hold weekly customer meetings to follow up the open issues and analyze the feasibility and timeline of new customer requirements and handling of customer escalations.

Administration, maintenance and upgrade of the MSCs including feature implementation, patching, Hardware and Database expansion, modules installation.