Hadi Ahmedi Email & Phone Number

I help businesses achieve revenue and service targets by providing management, guidance, and direction to create a dedicated staff. Through a combination of data-driven decision making, an ability to understand process deficiencies, and a keen understanding of how people—whether employees, vendors, customers, or partners--impact operations, I offer a track record of revenue gains, rapid operational turnarounds, and right-fit infrastructure that grows with the organization. A few accomplishments I’m proud of include:⇨ Tripled revenue by understanding the needs of clients and successfully tailoring menu design and service accordingly at Oak-Frank Foods.⇨ Transformed a 6k/wk. operation into a $17k/wk. powerhouse, successfully saving it from collapse by hiring and training new employees, retraining existing staff, and instilling a team atmosphere at Oak-Frank.⇨ Implemented new Help Desk protocols to speed up resolutions of incoming calls while managing 12 employees at Wang Global in overseeing the IT help desk needs of over 3000 (internal/field) employees of Novartis Pharmaceuticals.⇨ Strengthened the organization’s structure and service results by creating employee help desk handbooks and training the team of 12 in optimal processes and resolutions for better flow at Wang Global.⇨ Streamlined customer service and support resulting in receiving seven “Above and Beyond” awards from Norvartis employees and and appointment by management to assist with setting up a new “western help desk” location in Houston, TX.I am committed to putting my passion and skills to good use. If you believe that I can help you, please get in touch or connect.

Listed skills include Customer Service, Microsoft Excel, Microsoft Office, Sales, and 16 others.