Hadi Raza, Pmp Email & Phone Number

Pakistan

As a Team Lead - IT Customer Services, my primary role is to reshape IT Support Services to improve quality of service and increase user satisfaction level. Successfully implemented BMC RemedyForce as a centralized service management tool, rolled out Managed Print Services in PPL Head Office, Karachi stores & in Islamabad Office, restructured front- end client management team and trained support engineers. I also deal with C-level users’ issues and requirements. In addition to my role in customer services, I am also engaged in BPM projects, PM advisory and support.Roles & Responsibilities:• Team Lead - IT Customer Services• Business Process Management Expert• C-Level Support / IT Stakeholder ManagementMajor Projects:• PPL Asset Lifecycle Management • Implementation of BMC Remedyforce as an ITSM Tool• Implementation of Managed Print Services (MPS) Solution

Pakistan

I joined PPL as a Project Management Specialist. My primary role was to establish IT Project Management Office (IT-PMO) aligned with Project Management best practices & tools and to support PPL other functions particularly Corporate Planning Department in the Project Management domain. I also led SharePoint team and successfully Initiated Enterprise Content Management Program, SharePoint Infrastructure Optimization Project and Corporate Intranet Revamping Project. I re-engineered & transformed many existing solutions and business processes and delivered high business value against the investments. Roles & Responsibilities:• Team Lead - SharePoint/Enterprise Content Management• Team Lead - IT Project Management Office (IT-PMO)Major Projects:• Development & Execution of IT Project Management Office (IT PMO)• Enterprise Content Management (ECM)• Invoice Management Solution• Correspondence Management Solution• Optimization of Microsoft SharePoint Infrastructure• Revamping of Corporate Intranet Portal• G&A Time Writing Solution

Uae, Qatar, Pakistan

I worked with Kalsoft Partners 'Qatar Datamation System (QDS)' & 'Emitac' as an onsite consultant in Middle East region. I was engaged with the following clients in middle east.• Supreme Council of Information & Communication Technology - ICTQATAR (Doha, Qatar)• Qatar Statistics Authority (Doha, Qatar)• Enterprise Qatar (Doha, Qatar)• Emirates NBD (Dubai, UAE)• Prime Minister Office (Dubai, UAE)Responsibilities:- Pre Sales, Proof of Concepts (POCs), Demos- Envisioning & Defining Solutions- Solution Design & Development- Project Management- Business Analysis- Technical Documentation- Project Planning and Estimation- Trainings

In Techerz, i delivered many custom development & BI projects. In a major assignment, i worked for Nawras Telecom as an outsourced consultant in Oman.Client: Nawras Telecom – Oman • Custom development on Enterprise level application using .Net Framework 4.0. • Addition of some new modules in the application and modification of some old processes. • Developed WCF Web Services • Business process analysis and discussion with core business users. • Creation of application and database design document for new functionalities after impact analysis. • Data synchronization activities. • Back-office application modification. • Implementation of SSRS 2008 R2. • Analyzed and Developed complex business reports. • Integrate SSRS 2008 R2 reporting service with Intranet SharePoint Portal. • Implement performance tuning procedure on SQL Server 2008 R2 by using Microsoft best practice.

Master Of Business Administration (Mba)

Bs, Computer Science