Administrative Professionals with a background in HR Education have less than 2 years of experience in Staff Administration Workshop as a trainer & 3 years Administration Support positions, as well as administration and customer service, optimizing service processes. Skilled in managing customer interactions from the first question to follow-up, ensuring a positive customer experience and satisfaction. My experience in the creative industry and government service environment with the support of BNSP Human Capital Staff Certification & Ms Office Professional Training. Known for handling high-volume inquiries effectively, building good relationships with clients, and maintaining accurate service records, I excel at creating efficient service workflows and improving client satisfaction. Committed to continuous improvement, I continue to follow best practices in customer service to consistently exceed expectations and contribute to the success of the organization