Hadley Childs Email and Phone Number
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Hadley Childs personal email
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Hadley Childs is a Senior Success Manager at Ortto (formerly Autopilothq and Bislr) at Ortto. They possess expertise in e commerce, social media, salesforce.com, hustle, account management and 23 more skills. Colleagues describe them as "Hadley has been a top notch account manager throughout my tenure with ModCloth. Time and again she has proven to be an exceedingly valuable resource in our partnership with Adchemy for PLA campaign management and optimization; her creative solutions and detail oriented nature have been greatly appreciated. Through a number of product changes and implementations, Hadley has shown a knack for providing sound account management advice and relaying information in an easy to understand and transparent manner. Hadley has absolutely been an asset to ModCloth and I would be glad to work with her again!", "I had the pleasure to work with Hadley, she is extremely hard working, detail oriented,and has the sense of urgency to get things done in a timely manner. I was lucky to have Hadley as my account rep. The quality of work for her clients is very visible and commendable.", and "Hadley is a first rate client manager and has the distinct ability to identify, understand, and explain customer pain points, making her a powerful advocate for the client within a company and an excellent point of contact outside of it. Hadley consistently took the initiative to improve things for her clients and for her team; her proactive nature is one of leadership and of constant advocacy for the better. Focused, diligent, and ambitious, Hadley has built out a philosophy of open communication, resourcefulness, and constant improvement that should serve as the foundation for building strong customer success teams."
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Senior Success ManagerOrtto May 2014 - PresentSydney, New South Wales, AuWe exist to empower businesses to grow. We enable them to understand and make meaningful connections with their audiences at every step of the customer journey, creating easier, clearer, more rewarding experiences. Customer journeys made remarkable!
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Team Lead, Senior Customer Success ManagerAdchemy (Acquired By Walmart Ecommerce) Feb 2014 - May 2014
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Customer Success ManagerAdchemy (Acquired By Walmart Ecommerce) Oct 2013 - May 2014Adchemy is a SaaS company that builds beautiful marketing software for the enterprise with breakthrough innovation in paid search with semantic entity ads. Listed by The Wall Street Journal as one of the top 50 venture-backed companies in the U.S., Adchemy is a rapidly growing Silicon Valley company backed by August Capital, Mayfield Fund, and Microsoft.• Managed enterprise level retail clients, including Macy’s, ModCloth, Bissell, and American Eagle• Promoted quickly to Team Lead to drive the Customer Success Team’s goals and develop processes for on-boarding new customers with a series of initial adoption focused workshops• Led continual communication and project management between Product, Engineering, and Sales teams to achieve client project deliverables • Optimized paid search campaigns which resulted in more than 60% margin across all clients
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Account ManagerExtole Jul 2011 - Jun 2013San Francisco, Ca, UsExtole is the leading Advocacy Management Platform that harnesses the power of word of mouth to drive measurable results. As an Account Manager at Extole, I owned client relationships from contract signature through renewal and growth through upsell. • Managed 45 clients for MRR of $120k across multiple verticals, including enterprise accounts• Conducted technical launch discussions to determine offer structure, promotional plan and overall campaign strategy to ensure optimal performance and adoption • Led continual communication and project management between Product, Engineering, Finance, Marketing and Sales teams to achieve client project deliverables • Presented in-depth campaign performance recaps, proposed optimizations, and future Extole product offerings to scope out upsell opportunities to ensure client revenue growth and success • Reported directly to Vice President of Professional Services with proposed strategies for at risk clients • Optimized referral program for retail client, making it the highest converting channel and generating over $1 million in sales with over 8,000 new customers in 7 months• Optimized social sweepstakes for e-commerce client, generating over 107,000 likes, 105,000 entries and 82,000 opt-ins, surpassing client expectations• Built a community at Extole through office events such as Extole-o-ween, Breakfast Potlucks, Birthday Buddies and Extole-i-day Food and Toy Drives -
Customer Success RepresentativeMindjet Dec 2010 - Jul 2011• Customer Success Manager for enterprise level account • Consistently high CSAT Scores averaging at 89.6% based on customer satisfaction surveys • Provide a personalized experience for Mindjet customers
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Full-Time EducatorLululemon Athletica Mar 2010 - Dec 2010Vancouver, Bc, Ca• Continue to meet and exceed sales plan (average comps 50%) for all months worked • Execute effective sell through strategy to maximize gross margin on top line sales• Operate as community leader, initiate and develop multiple community partnerships ensuring successful delivery of the culture, philosophy, values, and vision• Cultivate an entrepreneurial atmosphere with regards to merchandising, store marketing, and goal setting -
Public Relations InternMsr Communications Feb 2010 - May 2010San Francisco, Ca, Us• Promoted multiple PR campaigns, including the lead for the San Francisco Child Abuse Prevention Center‘s 13th Annual Blue Ribbon Luncheon • Developed media lists and pitched campaigns to various media outlets for multiple campaigns• Responsible for winning the Hermes Creative Award for Smalls Street Sounds campaign -
Digital Content And Marketing InternModern Luxury Oct 2009 - Mar 2010Us• Inputed existing publication and media content into content management system • Updated monthly marketing analytics to ensure effectiveness of marketing campaigns • Created unique gallery summaries to be published for photo galleries across 12 U.S. markets -
InternBenderspink Sep 2009 - Oct 2009• Maintained script and contact databases in FileMaker • Answered phones, directed calls, and responded to emails
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Student And Presidential Events InternBucknell University Aug 2005 - May 2009Lewisburg, Pa, Us• Organized events for the Board of Trustees as well as faculty • Maintained database for all Pennsylvania colleges & universities -
InternPaley Center For Media 2008 - 2008• Developed rewards program for members with local restaurants• Aided in the execution of events and programs• Researched potential board members as well as reorganized filing system
Hadley Childs Skills
Hadley Childs Education Details
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Stanford University Graduate School Of BusinessGeneral Management -
Ucla Extension
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Bucknell UniversityArt History; French 2005-2009
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Santa Catalina School
Frequently Asked Questions about Hadley Childs
What company does Hadley Childs work for?
Hadley Childs works for Ortto
What is Hadley Childs's role at the current company?
Hadley Childs's current role is Senior Success Manager at Ortto (formerly Autopilothq and Bislr).
What is Hadley Childs's email address?
Hadley Childs's email address is ha****@****thq.com
What is Hadley Childs's direct phone number?
Hadley Childs's direct phone number is +162648*****
What schools did Hadley Childs attend?
Hadley Childs attended Stanford University Graduate School Of Business, Ucla Extension, Bucknell University, Santa Catalina School.
What are some of Hadley Childs's interests?
Hadley Childs has interest in Cooking, Family And Crafting, Cycling, Hiking, Travel.
What skills is Hadley Childs known for?
Hadley Childs has skills like E Commerce, Social Media, Salesforce.com, Hustle, Account Management, Sales, Event Planning, Web Analytics, Digital Marketing, Advertising, Integrated Marketing, Seo.
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