Christopher Hadley Email & Phone Number

Burgess Hill, England, United Kingdom

Burgess Hill

Liaising within the IT Systems support team to maintain Roche software applications and managing calls for incident management and escalationProviding telephone support and expert technical advice to stakeholders regarding IT systems configuration, interfacing and applicationMaintaining SLA’s for response times and other KPI’s to NHS and Hospital policiesCommunicating with Global support for technical advice and incident management and liaising with customers, Roche and 3rd party technical implementation teams to ensure an on-time project delivery to client expectationsImplementing Roche IT system software updates, upgrades and configuration changes and conducting IT System site surveys and architecture design including software application workflow and hardware implementationsSupporting sales and tender processes, providing technical input and consulting customer/business area sales and marketing departmentsProject managing and implementing Roche IT system hardware and software applications using Prince II project management methodologyDeveloping and implementing system integration testing (SIT), assisting the customer with user acceptance testing (UAT), liaising with the lab to ensure Laboratory Information System (LIS) and other Hospital host sub systems are integrated with Roche and delivering customer training programs as neededManaging the project inventory, submitting monthly reports/expenses to management, liaising with management to identify potential issues affecting customer satisfaction, product safety and quality or staff performance Orchestrating software/hardware updates and Roche CRM systems as per documented processes and communicating documents to stakeholdersActively liaising with Roche affiliates and Global support teams to enhance the UK IT support servicesContinually developing local site knowledge, technical expertise and professional skillsParticipating in 24/7 on call support to accommodate customer requirements

Chertsey, Surrey,Uk

Managed the deployment of WinPath, CyberLab, Lab2Lab Electronic Referrals and Data MigrationsPlayed a key role in the development and ongoing maintenance of the CellPath master build along with associated training material and documentation Supervised the recruitment, selection and training of newly recruited Product Specialists Represented the company for CellPath at user group networking events Acquired a wealth of knowledge and expertise in the fields of private domains to provide guidance to other business areas Delivered comprehensive assistance with requirements gathering processes, working with Business Analysts to facilitate the production of specifications and functional requirements for software changes Issued relevant updates on guideline changes affecting CellPath to deployment and product teams as required Personally accountable for the development of the master build and played a pivotal role in recreation of the printed documentation Assisted the Customer Communications Manager to establish effective communication channels and enable information to be freely available to end users during software or guideline changes

Chertsey

Attended visits to customer sites, delivering comprehensive helpdesk support to resolve an array of highly complex technical product issues Contributed to the work of the on call team to explore a variety of issues surrounding the company’s products

Luton, United Kingdom

Directly responsible for the completion of timely and accurate updates to the Cerner PathNet computer system Identified new and innovative ways to upgrade and develop the system before completing the required changes

Stanmore, Uk

Raf Iptm Halton And Raf(H) Wegberg

Bachelor'S Degree, Mathematics And Statistics, Upper Second

Always wanted to go to University and this was my way of achieving that dream. It took me nine long years to finally get my honours degree!

Higher Certificate - Technician Education Council, Biomedical Sciences, General, Pass