Hadrian Prathama Wibisono

Hadrian Prathama Wibisono Email and Phone Number

Customer Relation Head - Bus Services @ PT. Serasi Autoraya
Jakarta, Indonesia
Hadrian Prathama Wibisono's Location
Jakarta, Indonesia, Indonesia
About Hadrian Prathama Wibisono

Dynamic professional with extensive experience managing high-level client relationships, leading projects, and driving customer satisfaction. Proven ability to build and maintain strong client partnerships, streamline project execution, and enhance customer experience. Skilled in developing strategies to optimize service delivery, managing cross-functional teams, and aligning business objectives with customer needs.

Hadrian Prathama Wibisono's Current Company Details
PT. Serasi Autoraya

Pt. Serasi Autoraya

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Customer Relation Head - Bus Services
Jakarta, Indonesia
Website:
sera.astra.co.id
Employees:
1877
Hadrian Prathama Wibisono Work Experience Details
  • Pt. Serasi Autoraya
    Customer Relation Head - Bus Services
    Pt. Serasi Autoraya
    Jakarta, Indonesia
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  • Pt. Serasi Autoraya
    Customer Relation Head - Rental
    Pt. Serasi Autoraya Nov 2022 - Present
    Jakarta, Indonesia
    - Managed customer relations for TRAC Astra Head Office across 18 branches nationwide.- Analyzed VOC (Voice of Customer) data to improve service quality.- Developed customer service strategies, service culture programs, and handled complaint resolution.- Conducted customer surveys, data analysis, and distributed results to relevant stakeholders.- Monitored customer satisfaction (CSI) and loyalty (CLI) metrics- Implementing branch-level improvement programs.- Created and maintained dashboards for customer behavior and segmentation analysis.- Managed VOCs from all platform and oversaw Customer Service agent performance.
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  • Pt. Serasi Autoraya
    Customer Relation Analyst
    Pt. Serasi Autoraya Aug 2022 - Jun 2024
    Jakarta, Indonesia
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  • Serasi Event & Wedding Organizer
    Co-Founder & Event Planner
    Serasi Event & Wedding Organizer Jan 2019 - Present
    Bogor, Indonesia
    - Planned and coordinated weddings, ensuring smooth execution of all event details.- Managed vendor relationships, timelines, and budgets to meet client expectations.- Provided on-site coordination, resolving any issues to ensure a seamless event.- Assisted clients with selecting venues, themes, and event services.- Ensured high-quality customer service and personalized attention to client needs.
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  • Algoritma Data Science School
    Project Manager
    Algoritma Data Science School Jul 2020 - Aug 2022
    Jakarta, Indonesia
    - Developed and maintained dashboards for the Business Development Team.- Assisted in project planning and execution to meet objectives on time and within quality standards.- Identified and resolved project risks, ensuring timely delivery within scope.- Coordinated internal and external resources for successful project execution.- Engaged stakeholders, defined project scope, and ensured technical feasibility.- Enhanced customer experience and market growth through product gap analysis.- Managed stakeholder relationships and maintained comprehensive project documentation.
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  • Cimb Niaga
    Relationship Manager - Rmdp
    Cimb Niaga Jul 2019 - Jul 2020
    Jakarta, Indonesia
    - Completed Development Program to identify sales opportunities for mortgage facilities.- Generated leads and acquired new customers to meet business objectives.- Developed corporate relationships and tie-ups to expand market reach.- Ensured compliance with sales practices and cross-sold banking products.
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  • Danone
    Production
    Danone Jun 2018 - Sep 2018
    Ciracas, Jakarta, Indonesia
    - Input production data and maintain accuracy in reporting.- Led trial projects to improve production efficiency in collaboration with the Product Manager
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Hadrian Prathama Wibisono Education Details

Frequently Asked Questions about Hadrian Prathama Wibisono

What company does Hadrian Prathama Wibisono work for?

Hadrian Prathama Wibisono works for Pt. Serasi Autoraya

What is Hadrian Prathama Wibisono's role at the current company?

Hadrian Prathama Wibisono's current role is Customer Relation Head - Bus Services.

What schools did Hadrian Prathama Wibisono attend?

Hadrian Prathama Wibisono attended Institut Pertanian Bogor (Ipb), Sma Negeri 1 Bogor.

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