Hady Darwish Email & Phone Number

Saudi Arabia

Oman

IKEA - Al Futtaim Group

Jeddah, Makkah, Saudi Arabia

Established in 2002, RIS Group is the first Saudi home luxury lifestyle brand for furniture, houseware and décor through retail stores, ecommerce, B2B and interior design solution. RIS Group was the 2018 Award Winner for IIDA Excellence for the Large Residence Category.Responsibilities:• Reporting to the Founder and CEO and managing 8 direct and 25 indirect reports, responsible for the strategic development of a 5-Year Business Plan comprising brand proposition, company vision, mission, purpose, budget and strategic priorities including development and structuring of new product categories.• Development of organisation design, job descriptions, reward and remuneration, performance management systems and recruitment and selection of key managerial level critical roles.• Development of company policies and procedures for compliance and streamlining purposes.• Launch of E-commerce and B2B and new B2C stores within Saudi Arabia and franchises outside of Saudi Arabia to expand business revenue footprint and activate new revenue streams. In the first 3 months of launch, retail sales increased by 25%.• Develop and manage preferred supplier agreements for product and service procurement.

Riyadh, Saudi Arabia

Marina Home Interiors is a Dubai based premium home furnishings company, established in 1997, that operates across the Arabian Gulf region, Egypt and India. Responsibilities:• Reported to the Chairman and Board of Directors, managed 6 direct and 40 indirect reports and established, developed and delivered the Business Plan including marketing strategy, resource management, budgets and operations plans ensuring achievement of profit and Business Vision.• Led profit and loss including cost efficient cash flows and profit accountability.• Led, performance managed and motivated high performing teams to meet sales, financial and non-financial targets.• Executed retail operations to a world standard at a store level including management of visual merchandising, stock availability, logistics and safety measures.• Oversight of seamless customer experience with a customer centric approach to align to brand.

Dubai, United Arab Emirates

Home Centre is the leading home retailer in the MENA region and the Indian subcontinent with 100+ stores housing a range of living, dining, bedroom and kids’ collections, as well as home accessories, kitchenware and gift items. Home Centre is a subsidiary of the Landmark Group that houses 43 brands across 2,200 stores in 21 countries in the Middle East, North Africa, India and Southeast Asia.Responsibilities:• Reported to the Head of Retail, managed 24 direct and 1,200 indirect reports and prepared and delivered the Sales, Marketing and Merchandising Strategy for franchised retail stores across the MENA region ensuring achievement of top line retail matrices and net profit for year-on-year growth. Achieved annual country over-budget returns of 7% and grew annual gross margins by 2.4%.• Transformed the Ranked 1 store over 100 stores to achieve over AED 200 million per year after moving all the retail matrix benchmarks, productivity measures and audit criteria to GREEN. • Led and drove the retail operations including opening and renovation of all stores across the MENA region comprising Dubai, Saudi Arabia, Bahrain, Oman, Kuwait, Qatar, Bahrain, Egypt, Iraq and Lebanon. Launched the first 2 new Kids Concept Stores (HCK).• Recruited and selected Country Business Heads and executive positions across the region.• Managed the Home Centre franchise business including store reporting, store inspections, marketing strategy ensuring franchised store meet brand and financial compliance standards.• Launched the e-commerce business for Home Centre, including sales and operational user analysis to support continual improvement to enhancement features.• Launched the Gift Card campaign increasing sales performance by 50% in Year 2.Conceptualized and structured the B2B Department as a new division.

Saudi Arabia

Responsibilities:• Reported to the Territory Head – Western & Eastern Region, managed 24 direct and 1,100 indirect reports and drove and grow the retail operation business valued at SAR1 billion for the Western Region (Jeddah, Makkah, Taif, Madinah and Yanbu) and Eastern Region (Dammam, Khobar, Hofuf, Jubail and Qatif). • Recognised as the best Regional Concept Business Head in Saudi Arabia.• Ensured development and refinement of retail concept, inventory management and visual merchandising standards for retail stores with 100,000 sq. m. footprint and 1,200 total staff.• Implemented the Business Plan including B2B, retail matrices, EBITA, net profit and year on year sales growth. Achieved annual country over-budget returns of 9% and grew year-on-year of 15%.• Developed and rolled out customer programs including customer journey, mystery shoppers and loyalty programs. Achieved 75% loyalty conversion and 90% mystery shopping rates.• Recruited and selected both Saudi Nationals and Expatriate staff ensuring Saudization threshold are achieved as defined by the Ministry of Labour.• Developed learning and development and remuneration plans ensuring staff retention and succession planning KPIs are maintained.

Cairo, Egypt

Responsibilities:• Reported to the Territory Head and Head of Retail, managed 12 direct and 120 indirect reports and led and managed retail operations, warehousing, logistics, marketing and store openings and ranked No. 1 in the Company achieving year on year growth of 45% across 9 countries and a net profit of 6% from scratch.• Recognized as the Top Leader for Crisis Management achieved staff retention of 70% of the team, hired new team members and trained performance when the first competing IKEA store opened in Egypt.• Prepared store growth strategies, including the opening of 2 new stores.• Analysis of supply chain including sourcing of local alternatives and review of import restrictions.• Prepared competitor analysis strategy and develop actions to stabilise and minimise the impact of new entrants to the marketing, including Ikea.

Cairo, Egypt

METRO is a leading global wholesale company with food and non-food products that supply hotels, restaurants, caterers and independent traders. Globally, METRO has 17 million customers who purchase through online or large-format stores and collect purchases at store or by delivery. Listed in the Dow Jones Index for 9 years, METRO operates across 30+ countries, employs 93,000+ people globally and in 2021/22, generated sales of €29.75 billion.Responsibilities:• Reported to the Head of Non-Food Products, managed 4 direct reports and developed and implemented the Buying Strategy for the Office Supply and Technology category and achieved 150% category growth from previous year for the category for the BTS season.• Development of category range frame and planogram.• Prepared and negotiated Weekly Offers for METRO mail promotions to customer base.

United Arab Emirates

Q Home Décor is a chain of luxury home furnishing stores across the MENA region. Q Home Décor is a subsidiary of the Landmark Group that houses 43 brands across 2,200 stores in 21 countries in the Middle East, North Africa, India and Southeast Asia. Responsibilities:• Reported to the Retail Operations Manager, managed 10 direct and 120 indirect reports and responsible for the store development, management and operations of the first 4 stores as a new brand to the region ensuring achievement of budget, gross margin and profitability targets.• Recruited, selected and trained all new Managers and Retail staff for all new stores.• Developed and streamlined policies, procedures and standardised operations for rollout across all stores.

Alexandra, Egypt

Carrefour Group is the 2nd largest retailer globally with four major grocery retail formats: hypermarkets, supermarkets, cash & carry and convenience stores. The Carrefour Group currently has over 9 900 company-owned and franchise stores.Responsibilities:• Reported to the Store Manager, managed 5 direct and 60 indirect reports and led the sales management for the light household category comprising household, toys, DIY, house equipment and small furniture to drive sales targets, achievement of profit margins and inventory management.• Negotiated and designed weekly offers and promotions with preferred Suppliers including listing of new categories and products to the light household category.• Oversight of approved planogram as per the global brand guidelines.

Master Of Business Administration - Mba

Bachelor'S Degree, Tourism & Hotel Management