Hafeezur Rahman Email and Phone Number

 Role and Responsibilities:-  Ensure that the financial targets for the portfolio entrusted are achieved through effectively managing and guiding the unit. Managing Unsecured Collections covering Front End/Hardcore Portfolio. Follow up delinquent Auto loan Personal Loan, Credit card, Business Loan and control the net flow accounts. Ensure that the productivity for the team was maintained to achieved the desired targets set by the business & ensure that the capacity plan was… Show more  Role and Responsibilities:-  Ensure that the financial targets for the portfolio entrusted are achieved through effectively managing and guiding the unit. Managing Unsecured Collections covering Front End/Hardcore Portfolio. Follow up delinquent Auto loan Personal Loan, Credit card, Business Loan and control the net flow accounts. Ensure that the productivity for the team was maintained to achieved the desired targets set by the business & ensure that the capacity plan was in place for the financial year. Handling 4 international agencies (BILKISH, HKDC,ALWSAL & EMDC). Responsible for recruitment & training of collections team and hence achieving and over exceeding Collection target by managing team and Individual performances against objectives. Looking after write-off portfolio for Cards, Personal Loans & Business loans. Offering flexible settlement plan to delinquent customer. Assigning the accounts to each agencies follow-up daily cash collection. And co-coordinating with team to achieve daily target set by the management. Achieve assigned targets with regards to cash collections and provision recoveries by ensuring timely follow up overdue as per collection policy. Call delinquent customers and send reminders or warning letters according to delinquency stage. Arranging meeting for delinquent customers and negotiate settlement plans and prepare, and provide feedback to the management. Make car attachment in Dubai courts and release it from C.I.D and traffic department to make car ready for sale.  To trace and crack no contact cases and problematic cases.• Requesting Security cheques, presenting them & preparing documents forcase filing for 60+ DPD customers.• Getting customer arrested when ever required.• Helping customer to complete case release formalities. Referring cases for field visit & coordinating with Field collectors. Show less

Role and Responsibilities:-  Collection Officer - Handling collections and customer service for Standard Charted Bank, Barclay’s Bank. Looking after write-off portfolio for Cards, Personal Loans & Business loans. Offering flexible settlement plan to delinquent customer.  Handle difficult/walk in customers/ settlement cases (case to case basis escalated by the collectors) Formulate Allocation Strategy, Capacity Planning and Systemimplementation. Meeting all walk-in… Show more Role and Responsibilities:-  Collection Officer - Handling collections and customer service for Standard Charted Bank, Barclay’s Bank. Looking after write-off portfolio for Cards, Personal Loans & Business loans. Offering flexible settlement plan to delinquent customer.  Handle difficult/walk in customers/ settlement cases (case to case basis escalated by the collectors) Formulate Allocation Strategy, Capacity Planning and Systemimplementation. Meeting all walk-in customers and in the field as well to resolvetheir queries and provide themexcellent customer service to reduce disputes and keep bankreputation. Call monitoring to review customer service and improve executiveperformance. Implementation of new ideas to provide more and reliable services tocustomers. Proactively manage collection strategy in write-off to maximize cashcollections. Sending demand notices to customers informing them of the overduethrough Email & Fax. Raising invoices for all the banks and Financial Institutions andcoordinating with the accounts department for the credit of theinvoices with the respective banks and financial institutions. Training the team on Collections Code of Conduct, talk offs, disputehandling, single call resolution & maintaining high standard of callquality. Providing documentation, billings etc. to provide full satisfactionand better services to customer. Lying down roll forward, stabilization and roll back targets for eachmonth and deliver signed plans to achieve the laid down targets. Show less

Preparation of MIS on a daily, weekly and monthly basis with discussionwith Team, Vendorsand Head of Collections to strategize and achieve the targets on a DRR Manage and motivate my team by providing them with ample market and product knowledge. Ensure that the service standards are met and maintained and nil undesirable business is sourced. Provide truly professional customer service to achieve a high level of customer satisfaction and retention. Maintaining the… Show more Preparation of MIS on a daily, weekly and monthly basis with discussionwith Team, Vendorsand Head of Collections to strategize and achieve the targets on a DRR Manage and motivate my team by providing them with ample market and product knowledge. Ensure that the service standards are met and maintained and nil undesirable business is sourced. Provide truly professional customer service to achieve a high level of customer satisfaction and retention. Maintaining the high level of company’s standard by positive mental attitude towards the customers. To cooperate with team in order to enhance team performance and deal with problematic customers. Handling settlements. To monitor, control and implement strategies for collection. Planning for less forward flows and reducing the delinquencies. System training of newly hired staff members. To develop a strong sense of coordination and commitment among the team members to achieve targets. Incentive and capacity planning. Account distribution of all delinquent accounts. Monitor clean collection through cash payments thereby reducing the bounces and loss to the company. Preparation of MIS on a Daily, weekly and monthly basis with strategy to achieve the weekly and monthly targets set by management. Call monitoring to ensure customer service and improve executive performance. Show less