Hafiz Hamid Dar Email & Phone Number

Chandigarh, Ch, In

India

Provide support for complex Microsoft 365-related issues reported by end-users. Troubleshoot and resolve advanced problems related to user access, permissions, and configurations. Administer and optimize Microsoft Exchange Online, including mailbox management, transport rules, and mail flow configurations. Implement and maintain email security measures, such as anti-phishing and anti-malware settings. Design and implement advanced configurations in SharePoint Online and OneDrive for Business. Resolve complex issues related to site and document access & management, permissions, and collaboration in SharePoint. Microsoft Teams, including advanced Provide expertise configurations, channel management, and integration with other services. Troubleshoot and optimize audio/video conferencing, meetings, guest access management and issues, etc in Teams. Implement and manage advanced identity and access management features. Configure and troubleshoot Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security. Implement and enforce advanced security measures within Microsoft 365, such as Data Loss Prevention (DLP) policies and Information Governance. Participate in security incident response and investigations. Configure and optimize Mobile Device Management (MDM) policies for a variety of devices accessing Microsoft 365. Troubleshoot and resolve advanced device connectivity issues.

Chandigarh, India

Mohali District, Punjab, India

Interact with users through a series of actions and answer all queries, and resolve issues via calls.Maintain and update records for daily queries and escalation. Support the roll-out of new application features. Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.Escalate problems that cannot be fixed at tier-one support and update users on the status of problems. Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.Worked to support the senior creative staff with day-to-day tasks.