Head of Business | Chief Operating Officer | MithaiAs the Head of Business at Mithai, Bangladesh’s leading sweets, bakery, and confectionery brand, I oversee operations across 180 outlets nationwide. My role encompasses driving business growth, establishing a strong and unique brand identity, and ensuring unparalleled customer satisfaction through high-quality, affordable products.Key Responsibilities:- Strategically managing sales and production teams to achieve organizational objectives.- Training and mentoring Regional Sales Managers, Territory Sales Managers, and Outlet Managers to foster continuous sales growth.- Enhancing outlet ambiance, customer service, and team efficiency while ensuring food safety and hygiene standards.- Conducting competitor and market trend analyses to identify growth opportunities and implement proactive strategies.- Promoting team bonding, mitigating internal politics, and cultivating a results-driven mindset among staff.Achievements:- Successfully streamlined operations, resulting in improved efficiency and profitability.- Strengthened customer loyalty by maintaining affordable pricing without compromising product quality.- Introduced innovative sales techniques, leading to consistent revenue growth.I am dedicated to upholding Mithai’s reputation as a trusted brand, delivering exceptional value to customers while fostering a culture of excellence within the organization.

I am a seasoned professional with over 15 years of experience in the field of finance and operations management. I started my journey at Cooper's in 2005 as the head of accounts and finance, where I managed a team of 10 individuals and worked closely with the Chairman and Managing Director of the company. During this time, I gained proficiency in various accounting software such as Tally ERP, QuickBooks, and Excel programming, while also serving as a system analyst for the operational software development team.My expertise spans across management reporting, budgeting, financial data analysis, organizational profitability analysis, financial risk analysis, and team development. I have also received training on VAT, marketing and branding, HACCP, bakery production, and team development.After a brief hiatus, I rejoined Cooper's in 2014 as the General Manager of Operations, where I am responsible for managing a team of over 200 individuals in Production, Purchase and Inventory, Logistics, Quality, and Maintenance. I have implemented innovative strategies to optimize production processes, reduce costs, and ensure quality control while maintaining an emphasis on teamwork and employee development.My experience has equipped me with the necessary skills to provide effective leadership and management in complex and dynamic environments. I am committed to driving growth and maximizing profitability while maintaining the highest standards of ethical conduct and corporate social responsibility.

As the former Head of Finance and Accounting for Bangla International Airlines, I was responsible for building and developing the department from the ground up. During my time with the organization, I created and implemented standard operating procedures, operational procedures, and reporting templates.One of my key accomplishments was implementing a cloud-based accounting system for the company. From setting up the chart of accounts to creating the bookkeeping system and reporting system, I ensured that everything was running smoothly and efficiently.My experience at Bangla International Airlines has equipped me with the necessary skills to provide expert financial advice and services. I am committed to maintaining the highest standards of professionalism and ethical conduct in all of my work, and I am excited to apply my expertise to help organizations achieve their financial goals.If you are looking for someone who can drive growth, optimize processes, and ensure the highest level of financial integrity, I am the right fit for your team.