- Plan, direct, lead and coordinate all activities of service delivery through all phases of a program from inception through completion.- Develop project plans specifying goals, milestones, timelines, dependencies, staffing, scheduling and allocation of available resources.- Formulate and work with project personnel to define technical scope and objectives of the program and its related projects.- Develop quality assurance plans, communication plans, risk analysis and mitigation strategies.- Maintain positive relationships with customers.- Identify customer needs and overseeing service delivery within the business context.- Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.- Assess customer feedback and establish, improve, and refine services.- Build partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

- Handling pre-sales activities.- Responsible for building strategy & finalizing scope.- Identify and capture incremental revenue opportunities for the company within the existing and new client base.- Responsible for expansion of LOBs with increased bottom line.- Maintaining client relationships by offering strong significant management and keeping an eye on demands that had earlier been avoided.

- Handling pre – sales of Managed IT Services.- Responsible for building strategy & finalizing scope in Managed Services.- Had a significant role in completing number of IT Infrastructure projects.- Identify and capture incremental revenue opportunities for the company within the existing and new client base.- Responsible for expansion of product/service portfolio with increased bottom line.- Maintaining client relationships by offering strong significant management and keeping an eye on demands that had earlier been avoided.

- Managing and Supervising the outsourcing Projects.- Manage teams of helpdesk professionals and ensure that agreed targets are met and appropriate qualitative standards achieved.- Responsible for committed Service Delivery & Support activities as per agreed requirements- Monitor SLA’s and escalate to higher Management for any breaches- Prepare and share regular reports- Responsible for overall south Managed Services Operations with includes resource management, SLA management, client handling and etc.- To provide assistance to sales and pre-sales in preparing a managed services solution- Responsible for building strategy & finalizing scope in Managed Services Operations- Evaluation of overall team performance and ensure their KPI’s are met- Ensure compliance with company’s and department’s all processes, procedures and practices- Effective preventive maintenance activities with field support team- Accomplishment of projects and special tasks within timelines- Build effective and efficient partnership / relationship with clients through timely meetings- Responsible for yearly budget planning- Resolve escalated customer and vendor issues.

- Managing and analyzing the IT services and IT Staffing.- Managing and Supervising the outsourcing Projects.- Manage teams of helpdesk professionals and ensure that agreed targets are met and appropriate qualitative standards achieved.- Lead and participate in projects.- Resolve daily issues of a complex scope that impact the team and overall business objectives.- Participate and assist in driving the knowledge management process.- Resolve escalated customer and vendor issues.

- Managing and assuring consistency and harmony between databases of internal and external Projects.- Managing the projects for unhindered scalability.- Maintenance and Management of mobile device record upgrades.- Managing the record of mobile device’s specifications.- Tracking the usage of mobile devices and users.- Entertaining and assisting user queries and requests in terms of Mobile Devices and structures.- Tracking and managing the production and development.

- Troubleshoot Network, Software and Hardware problems at client site/end.- Handling DSL service.- Provide connectivity of all companies through VPN.- Network administration and planning.- Complete System Support (Installation, Assembling and Designing).- User management.

- Analyze and design new courses.- Troubleshoot Network, Software and Hardware problems at client site/end.- Network administration and planning.- Conduct on-line & written tests.- User management- Provide online troubleshoot & guidance to students.- Web Designing.