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Hafiz Umar, Mba, Pmp, Itil Email & Phone Number
Head of Analytics, Automation and AI (AAA), Technology Dept.
at
Etisalat
1 work email found
@msn.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Analytics, Automation and AI (AAA), Technology Dept.
Location
United Arab Emirates
Who is Hafiz Umar, Mba, Pmp, Itil? Overview
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Quick answer
Hafiz Umar, Mba, Pmp, Itil is listed as Head of Analytics, Automation and AI (AAA), Technology Dept. at Etisalat, based in United Arab Emirates. AeroLeads shows a work email signal at msn.com and a matched LinkedIn profile for Hafiz Umar, Mba, Pmp, Itil.
Hafiz Umar, Mba, Pmp, Itil previously worked as Head of Analytics, Automation & AI (AAA), Technology Dept. at Etisalat and Digital Transformation Strategist at Etisalat. Hafiz Umar, Mba, Pmp, Itil holds Business Analytics, Analytics from Harvard Business School Online.
Company email context
Email format at Etisalat
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*@msn.com
68% confidence
AeroLeads found 1 current-domain work email signal for Hafiz Umar, Mba, Pmp, Itil. Compare company email patterns before reaching out.
Profile bio
About Hafiz Umar, Mba, Pmp, Itil
Some people think that designing innovative, forward thinking and life changing solutions are hard to bring to life. I tend to disagree. I am super confident that the innovation, creativity, thought leadership and long term futuristic thinking can make it possible. * A senior executive with more than 18 years of techno-functional progressive experience in service industry. * Strong knowledge of digital solutions across domains of customer, strategy, Technology, Data, Operations and Culture.* Extensive experience in delivery of complex digital and technology driven projects across organization involving multi-disciplinary teams with successful track record.* History of working with senior leadership across the organization to build trusted relationships, understanding analytics needs, and building programs which uncover meaningful insights into drivers of the business.* Analytical and outcome-oriented with a proven ability to translate technical considerations into business implications and synthesize data into actionable insights* Experience of managing contracts life cycle with global vendors and contractors.* Self driven and committed career professional with proven leadership and record of accomplishments.* A team player who is passionate about developing peers, winning as a team, having fun, and providing constructive feedback where and when needed.* Contributor to project management standard PMBOK 5th, 6th,7th editionValues: Honesty, Professional Behavior, Work EthicsHabit: Thinking Out-Of-BoxNature: Continuous ImprovementMotivation: Challenging AssignmentsObjective: SimplicityStrengths: Creativity, Problem Solving & Effective Decision Making
Listed skills include Analytics, Data Analysis, Requirements Analysis, Business Process, and 40 others.
Current workplace
Hafiz Umar, Mba, Pmp, Itil's current company
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9 roles · 10 years
Hafiz Umar, Mba, Pmp, Itil work experience
A career timeline built from the work history available for this profile.
Head Of Analytics, Automation & Ai (Aaa), Technology Dept.
Current• Supporting Technology department in digital transformation to bring best-in-class customer experience, superior quality of service and smart solutions.• Supporting senior leadership in data driven strategic decision-making • Providing guidance and thought leadership to team members on data and analytics function• Leading the design of data architecture and analytics infrastructure.
Apr 2019 - Present
Digital Transformation Strategist
2017 - 2021
~4 yrs
Manager Performance Reporting & Analytics, Technology Dept.
• Within technology department, provide vision and leadership in the development of data and analytic platforms and applications to support our data mission, strategic goals and project objectives• Performance Reporting & Analysis on Corporate & Functional KPIs, SLAs, OLAs.• Development and support activities for business intelligence, data warehousing,data analytics and reporting applications.• Interactive dashboards design & Development for management / business users, online & offline with Self-service BI capability.• Design, develop & implementation of solutions to provide real time analytics to enable data driven decision making• New responsibility in 2019 to lead Automation, Analytics and AI in Technology customer service department.
Jul 2014 - Mar 2019
Manager Reports
• Design reports to measure effective and efficient service delivery & service assurance• Develop new and enhanced reporting tools. dashboards for improved customer satisfaction• Analysis of OLA, KPIs violations and identify root causes behind poor service delivery & service assurance• Develop recommendations to improve systems and processes to improve service delivery
May 2013 - Jun 2014
Analyst Performance & Monitoring
Performance Analysis, Data Modelling, Data AnalysisKPI reporting, performance dashboards
Nov 2011 - Apr 2013
E/Qa & Reports
Quality Assurance, ISO auditor, QMSKPI reporting, performance dashboardsDatabase design & development
Aug 2007 - Oct 2011
Aug 2003 - Aug 2007
Mis Officer
Beaconhouse-Informatics Limited
My primary job was to analyze business and end user needs by organizing requirement analysis, development and implementation of applications and its integration wherever necessary, to ensure alignment of business processes to increase productivity and efficiency.
Aug 2000 - Jul 2003
3 education records
Hafiz Umar, Mba, Pmp, Itil education
Business Analytics, Analytics
Harvard Business School Online
Mba, Mis
Virtual University Of Pakistan
Mba-Executive, Marketing
American International Univerisity
FAQ
Frequently asked questions about Hafiz Umar, Mba, Pmp, Itil
Quick answers generated from the profile data available on this page.
What company does Hafiz Umar, Mba, Pmp, Itil work for?
Hafiz Umar, Mba, Pmp, Itil works for Etisalat.
What is Hafiz Umar, Mba, Pmp, Itil's role at Etisalat?
Hafiz Umar, Mba, Pmp, Itil is listed as Head of Analytics, Automation and AI (AAA), Technology Dept. at Etisalat.
What is Hafiz Umar, Mba, Pmp, Itil's email address?
AeroLeads has found 1 work email signal at @msn.com for Hafiz Umar, Mba, Pmp, Itil at Etisalat.
Where is Hafiz Umar, Mba, Pmp, Itil based?
Hafiz Umar, Mba, Pmp, Itil is based in United Arab Emirates while working with Etisalat.
What companies has Hafiz Umar, Mba, Pmp, Itil worked for?
Hafiz Umar, Mba, Pmp, Itil has worked for Etisalat and Beaconhouse-Informatics Limited.
How can I contact Hafiz Umar, Mba, Pmp, Itil?
You can use AeroLeads to view verified contact signals for Hafiz Umar, Mba, Pmp, Itil at Etisalat, including work email, phone, and LinkedIn data when available.
What schools did Hafiz Umar, Mba, Pmp, Itil attend?
Hafiz Umar, Mba, Pmp, Itil holds Business Analytics, Analytics from Harvard Business School Online.
What skills is Hafiz Umar, Mba, Pmp, Itil known for?
Hafiz Umar, Mba, Pmp, Itil is listed with skills including Analytics, Data Analysis, Requirements Analysis, Business Process, Balanced Scorecard, Team Management, Project Planning, and Project Management.
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