We at Q Tech Solutions offer a complete range of Food Inspection Systems including Metal detectors and X-rays, PLUS Inspection systems Like Dual-energy X-ray Systems, Color sorter Machines, and Visual Systems. Moreover Electrical Power Quality Solutions for Active Harmonic Filters, Static VAR Compensators, and Static Voltage Regulators.My Job Responsibilities include • Account Management: Build and maintain strong relationships with field accounts, ensuring Q tech solutions products and services meet their business needs.• Customer Support: Serve as the main contact for customers, addressing inquiries, resolving issues, and providing exceptional service.• Sales Growth: Identify upselling and cross-selling opportunities within existing accounts to meet sales targets and drive company growth.• Collaboration: Work closely with technical, marketing, and product teams to ensure a seamless customer experience and develop tailored solutions.• Reporting: Maintain accurate records of customer interactions and sales activities CRM software. Prepare regular reports on account performance and sales forecasts.• Market Observation: Stay informed about industry trends, market conditions, and competitors to effectively position products and services.

My job responsibilities include,• Troubleshooting Connectivity Issues: Provided timely and effective support to customers by diagnosing and resolving internet connectivity problems, ensuring minimal downtime for residential and business users.• End-User Support: Guided users in the proper setup, configuration, and usage of networking equipment such as modems, routers, and switches to optimize their home or office network performance.• Network Performance Optimization: Identified and addressed network bottlenecks, enhancing throughput and ensuring optimal performance for a seamless user experience.• Configuration Management: Managed and optimized network configurations by applying best practices to maintain network stability and reliability.• Incident Escalation: Collaborated with senior engineers and other departments to escalate and resolve complex technical issues beyond the scope of first-level support.• Customer Communication: Maintained clear and professional communication with customers, providing technical advice in a user-friendly manner to enhance their understanding of the solutions provided.

• Translated theoretical electrical engineering as an Intern Engineer I used knowledge in practical solutions, contributing to real-world projects within the telecommunications sector. • Collaborated effectively with a team on the planning, implementation, and maintenance of electrical systems, gaining hands-on experience in the intersection of electrical engineering and telecommunications.• Demonstrated strong problem-solving skills by addressing challenges encountered during the internship, and actively participating in the identification and resolution of electrical engineering issues with a proactive and innovative approach.