Hafsa A. Email & Phone Number

Pakistan

• Integrated ServiceNow with 2 third-party tools (Azure DevOps, JIRA) using REST APIs, ensuring seamless data flow and enhancing system interoperability.• Developed, tested, and documented custom development and integrations for features, applications and projects• Made recommendations for efficient translation of business requirements to ensure that requirements be met or suggest alternative approaches• Participated in internal team and client team code reviews• Achieved compliance with specified testing procedures and quality standards by identifying and addressing technology limitations, flaws, and application problems• Gave suggestions to clients on how to improve their system to reduce technical debt and in turn, reduce cost• Led technical interviews and gave detailed feedback which helped recruitment team decide whether candidates should be hired or not• Mentored 5+ junior resources and assisted them where needed in resolving technical challenges• Delivered knowledge sharing sessions, resulting in a 90% adoption rate for new features.• Performed number of LOEs, some of which led to client signing contract with business and boosting revenue• Worked in both aspects (solo and team) with clients to ensure product is delivered with great quality and efficiency• Performed product demonstrations for clients.• Recommending, scheduling, and performing software improvements and upgrades for optimal performance.

Karachi

• Provided training and mentoring to students in preparation for apprenticeships in major IT companies. • Conferred with supervisor to discuss, develop and deliver a curriculum that addresses program goals and course objectives. • Utilized innovative classroom techniques and methodologies that involved students in challenging learning opportunities. • Offered feedback to students to enhance their academic growth

Pakistan

• Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.• Implemented complex Apex triggers and classes for streamlined data management, enhancing overall system functionality

Karachi, Pakistan

• Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.• Solved complex technical problems through thorough analysis of requirements and innovative solutions development.

Internee

Internee