Hafsa Mostafa Email and Phone Number

• Collecting and analyzing the Human Resources Data• Managing the recruitment strategy, job descriptions, candidate screening, interviewing.• Onboarding and new hire orientation.• Handling employees’ concerns, disputes, or disciplinary actions.• Identified training needs, developing training programs, and tracking employees’ progress.• Administrating employee’s benefits packages, including health insurance, bonuses and paid time off.• Implementing employment law and following labor regulations.• Maintaining employees’ records, processing payroll, and managing leave requests.• Organize a filing system for important and confidential documents.• Handling the financial documents for the collection team.• Creating and handling Clients’ invoices and confidential documents.• Coordinating office activities and operations to secure efficiency and compliance with company’s policies.

• Collecting and analyzing data used to measure the Center’s performance, needs and progress.• Handling the Part time counselors hiring process, time sheets, and onboarding• Preparing Operational, administrative and financial reports (annual, semi-annual, monthly and weekly).• Coordinating office activities and operations to secure efficiency and compliance to university policies.• Supervising administrative staff and dividing responsibilities to ensure performance.• Assisting the HR department with job postings, interviews and hiring process.• Organize a filing system for important and confidential documents.• Responsible for publicizing for events, conferences and webinars using different platforms• Collecting Data for continuous reporting and management.

 Participate in strengthening existing M&E system for the HEI program. Support in preparing bi-weekly, monthly, quarterly, semi-annual and annual programmatic performance reports. Entering all M&E relevant reports into the online systems. Preparing and sorting received documents and identifying forms that need to be entered. Ensuring accuracy of entered data and comparing it with the existing filing system to make sure all records are consistent and aligned. Support in the review and checking of data generated being in line with the M&E reporting requirements. Support the analysis of data in line with the M&E framework. Provide guidance and support to in the development and implementation of monitoring tools, which will include, but not be limited to, data collection, analysis and reporting on program indicators; Participate in the training of HEI staff in monitoring of activities based on indicators and targets set out in the PMP; Support the coordination and execution of events in the department such as, organizational project learning by developing, collecting and disseminating relevant information on monitoring, evaluation and research. Other Monitoring and Evaluation functions as needed. Serve as first point of contact in the project office for visitors or calls; Maintain up to date, clearly organized grant files containing all required documents; Draft documents such as letters, reports, and invitations; Arrange logistics for monthly stakeholder meetings and quarterly Technical Advisory Group meetings (invitations, location, refreshments, other); Coordinate and make arrangements for staff travel in accordance with AMIDEAST and USAID travel policies; Coordinate proper procurement of equipment, property, and services with AMIDEAST operations office; Maintain inventory of all project equipment and property

 Support the coordination and execution of events in the department such as, organizational project learning by developing, collecting and disseminating relevant information on monitoring, evaluation and research. Other Monitoring and Evaluation functions as needed. Serve as first point of contact in the project office for visitors or calls; Maintain up to date, clearly organized grant files containing all required documents; Draft documents such as letters, reports, and invitations; Arrange logistics for monthly stakeholder meetings and quarterly Technical Advisory Group meetings (invitations, location, refreshments, other); Coordinate and make arrangements for staff travel in accordance with AMIDEAST and USAID travel policies; Coordinate proper procurement of equipment, property, and services with AMIDEAST operations office; Maintain inventory of all project equipment and property;

 Screening resumes for requested jobs. Account holder for clients Maintain a long term relationship with existing and new clients. Arrange for interviews and follow up on outcome for improvement. Assist with the improvement of recruitment advertising content, strategies and placement. Maintain reports on open requisitions. Assist with the development of job descriptions. Perform other non-routine projects and duties as required.

 Solving technical problems related to provided services (calls, texting, data connection) Reporting network issues Full technical support for BlackBerry devices Full technical support for iphone devices

 Answering customer’s query. Providing customers best solutions regarding their billing issues Finding solutions for ongoing issues that faces customers Offering new ideas and plans for development  Supporting new comers Giving trainings and briefings for new comers Monitoring new comers progress Creating a development plans for long and short terms Responsible for all new comers issues and concerns