-Develop and implement HR strategies and initiatives aligned with the overall business strategy-Bridge management and employee relations by addressing demands, grievances, or other issues-Manage the recruitment and selection process-Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)-Processing attendance calculation, which includes ensuring vacation, sick time and other time statuses are tracked in the system-Support current and future business needs through the development, engagement, motivation, and preservation of employees-Develop and monitor overall HR SOPs & procedures across the organization-Performing file audits to ensure that all required employee documentation is collected and maintained-Performing payroll-related reconciliations-Nurture a positive working environment etc-Oversee and manage a performance appraisal system that drives high performance-Updating and maintaining employee benefits, employment status, and similar records-Maintaining records related to grievances, performance reviews, and disciplinary actions-Assess training needs to apply and monitor training programs-Report to management and provide proposals to support their decisions related to the Human Resources Management throughout the Company-Taking Exit-Interview and Issuing Reliving letters & full and final statement to employees-Ensure legal compliance throughout human resource management-Derive Organogram, the hierarchy of the Company-wise & Department-wise, etc-Other tasks as assigned by the Management

•To enhance the organization’s HR by planning, implementing, and evaluating employee relations and HR policies etc. •To maintain the work structure by updating job requirements and job descriptions for all positions.•To support the company staff by establishing a recruiting and interviewing program; counseling managers on candidate selection; conducting exit interviews; and recommending changes.•To manage the compensation plan by conducting surveys (as needed); conducting job evaluations; preparing and proposing budgets; planning, and implementing pay structure revisions as needed.•To ensure planning, monitoring, and appraisal of employee performance results; scheduling management conferences with employees as needed; hearing and resolving employee grievances; and counseling employees and supervisors.•To implement employee benefits programs; to plan and recommend benefit programs to the management (as needed)•Ensures legal compliance by monitoring and implementing applicable human resource federal requirements, conducting investigations as needed, maintaining records etc.•Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.•Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.•Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.•Completes human resource operational requirements by scheduling and assigning employees and following up on work results.•Manages human resource staff by recruiting, selecting, orienting, and training employees.•Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results.•Contributes to team effort by accomplishing related results as needed.

• Participating in recruitment efforts through various streams like Rozee, Linked In, Indeed etc.• Following up on preparing new employee files once hired• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)• Serving as a point person for all new employee questions• Processing attendance calculation, which includes ensuring vacation, sick time and other time statuses are tracked in the system• Answering payroll questions• Maintaining current HR files and databases• Updating and maintaining employee benefits, employment status, and similar records• Maintaining records related to grievances, performance reviews, and disciplinary actions• Performing file audits to ensure that all required employee documentation is collected and maintained• Performing payroll/benefit-related reconciliations• Completing termination paperwork and assisting with exist interviews• Prepare employee separation notices and related documentation• Taking Exit-Interview and Issuing Reliving letters & full and final statement of existing employees.• Issuing Offer Letters, Appointment Letters, and Transfer Letters & Confirmation Letters. • Checking for the Budget, current Cost To Company of the candidate with the proposed Cost To Company and getting the required approvals before issuing the offers.• Performs miscellaneous job-related duties as assigned.• organizational departmental developmental proposals • performance management and improvement systems• Coordination with the government bodies for legal purpose.• Training of all the department of Human resources.

*Supervise and manage all day-to-day office administrative activities.*Vendor Management & Office Administration (Adequacy of Stationary / Refreshments / adequacy of Sub Staff) Courier & Dispatch (Inward / Outward) / also making record of Local maintaining. *Co-ordination and maintenance of systems related to Housekeeping.*keeping records of Utility Payments & Printing of Stationary.*Query and grievances handling of the Employees. *Checking for the Budget, joining documentation, current Cost To Company of the candidate with the proposed Cost To Company and getting the required approvals before issuing the offers.*Issuing Offer Letters, Appointment Letters, Transfer Letters & Confirmation Letters. *Taking Exit-Interview and Issuing Reliving letters & full and final statement of existing employees.*Participating and Discussing with Management regarding the new policies.*Maintaining the records of the employee by maintaining their personal file.*Handling recruitment through various streams like Rozee Pk, Linked In, Etc.*Design and implement office policies & establish standards and procedures. *Interviews management and executive position candidates; serves as part of the interview team for position finalists.*Maintaining department records and reports.*Conducting new employee orientations and employee relations counseling.

• Managing the daily running of the Call Center including the effective resource planning and implementing Call Center strategies and operations.• Carrying out needs assessments and yearly performance reviews.• Setting and meeting performance targets for speed, efficiency, sales and quality.• Ensuring all relevant communications, records and data are updated and recorded.• Coordinating with the respective area managers/operations manager on products and services available at stores end.• Monitoring random calls to improve the call quality standards to minimize errors and track performance reports on monthly and weekly basis.• Reviewing the performance of staff, identifying training needs and planning training sessions.• Recording statistics, user rates and the performance levels of the Call Center and preparing reports.• Handling the most complex customer complaints or inquiries.• Organizing staffing, including shift patterns and the number of staff required to meet demand.• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.• Analyzing data against target figures on a weekly, monthly and yearly basis.

1) Training people on different work stations.2) Interviewing and selecting crew people and conduct of orientations.3) Training crew trainers and assist the training of the management trainees.4) Record and maintain the documentation of all employees.5) Complete and submit the daily, weekly and monthly inventories and other statistics reports.6) Executing crew incentives and enthusiasm calender activities with regular maintenance of crew bulettin board.7) Completing assignment on daily, weekly and monthly basis regarding equipment working and calibration.8) Strive to keep the balance in co-ordination of different activities of the various departments.9) Strict follow up on daily food handling and safety procedures. 10) Accountable to manage the working scedules of staff.