• Manage the client relationship for key accounts to include media research, media planning and media buying • Own day-to-day client communication, with the ability to translate client needs into campaign strategy and respond to client requests with flexibility & resourcefulness • Lead a variety of projects including media, creative, print, web, interactive, social media, and branding with clients.• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. • Problem-solve, manage multiple projects, communicate with clients and the team in a positive manner • Provide clients with campaign reporting by collecting, analyzing, and summarizing data.• Optimize existing processes within the company and actively enhance all Customer Success initiatives• Establish clear retention goals and process milestones for the client and employees to work toward• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

• Manage the Marketing plan for the Company.• Develop, implement, and track marketing programs such as email and digital campaigns.• Re-design the website along with the developer and responsible for the content of all social media campaigns• Track Marketing Strategy results and creates detailed reports with data analysis.• Collaborate with Sales Team to develop and monitor strategic marketing initiatives• Research and evaluate new opportunities, demand for potential customers.• Building and maintaining relationships with new and existing customers through prospecting and networking.• Prepare and Monitor the Marketing budget on a quarterly and annual basis.

• Leading West Nile Delta project under British Petroleum company for all commercial and logistic part for two years. • Developing and implementing strategic plans to manage and grow accounts.• Manage customer request and following up with all departments till delivering materials.• Approve the freight offers from the agencies.• Following up on leads and winning new clients.• Retaining clients and building strong, trusting relationships.• Providing superior customer service and ensuring client satisfaction.• Communicating and coordinating with internal teams to deliver solutions.• Identifying opportunities for improvement and proposing new toolsand processes.• Negotiate contracts and close agreements to maximize profit

• Manage the Marketing part in our company Strategy.• AFRICA Marcom member; responsible for the education department to raise awareness of Swagelok products in all Africa countries.• Representing our company in all Conferences held in & Outside Egypt.• Manage the Global Customer Survey project for Middle East & Africa.• Gathering market intelligence with regards to market situation and trends.• Conducting and analyzing region based direct distribution channels based on the market needs and making use of the right marketing tools and Sales actions• Responsible for overseeing complex multi-channel campaigns and working with Sales Manager to create innovative Marketing Strategies.• Develop and create Marketing materials, such as sales and product collateral, and ensure brand guidelines are met• Organize all external Events with the agencies.• Manage social media accounts and campaigns • Design and update the company website • Utilize Microsoft Dynamics CRM for marketing campaigns.• Manage print inventory for all department events and meetings including printed collateral and banners• Manage email marketing campaigns for brand awareness and generate leads• Create and conduct customer surveys.• Design and edit email campaign • Design the letterhead and printing all kind of materials.

• Negotiate contracts and close agreements to maximize profit• Develop a trusted advisor with key accounts• Prepare reports on account status• Develop new business with existing clients and identify areas of improvement to exceed sales quotas• Build and maintain strong, long-lasting customer relationships

• Ordering goods for the warehouse from the manufacturing plants• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Build sustainable relationships of trust through open and interactive communication.• Order-related customer and vendor correspondence• Attracts potential customers by answering all the questions for our products and service in a co-operate with the sales engineers.• Handling customer’s requests and trying to find their needs with best delivery and price.• Opens customer accounts by recording account information.• Keep records of customer interactions, process customer accounts and file documents.• Following up with the Freight Forwarder agreements and renew if needed.• Responsible for purchasing the stationary items.• Stock supervisor • Handling all filling process. • Writing all kind of presentations

• Create and update the data base of the employees • Vacation control • Medical insurance process

• Purchaser for our Tunis Branch orders • Advise for the delivery time of the ready goods• Handling all shipments process and booking invoices