Hagar Alaa Email & Phone Number

Giza, Giza Governorate, Eg

Nueva York, Estados Unidos

Texas, United States

• Handle clients and answer their inquiries through chat or face-to-face in Saudi Arabia.• Submit tickets, complaints, and user requirements to the technical team.• Serve as an intermediary between customers and the technical team, tracking issue resolutions and managing customer expectations.• Assist in data entry.• Translate all system information from Spanish/English to Arabic.• Work on tasks requested by the Customer Success team.

Sheraton , Cairo , Egpt

• Learned to organize client tours, including hotel reservations, places to visit, and transportation that fit their budget.• Contacted hotels to negotiate new prices and offers for our company.

New Giza , Egypt

• Follow up with customers to ensure they complete the required process for obtaining Orange ADSL service.• Collaborate with other teams to resolve customer issues and facilitate the completion of their process.• Document each customer's completion status and report these records to my supervisor.• Address customers' issues, complaints, and concerns.• Sell new and alternative services to current customers.

New Giza , Egypt

• Respond promptly and accurately to customer inquiries via phone.• Manage a high volume of incoming calls.• Handle and resolve customer complaints and issues.• Promote new services and products.• Assist in training junior Customer Support Representatives.