• Establishing sales and marketing team roles, KPIs and professional development programs, directing them in achieving a 26.4% annual increase in revenue in 2022. • Initiating strategic partnerships to enhance B2B customer experience, building and maintaining +100 loyal clients.• Creating the organization's mission and vision statements for use by employees.• Creating and monitoring promotional approaches and loyalty programs to increase brand awareness and profits.

• Managed Al Hamra’s event portfolio for the group’s main sectors: real estate, retail, hospitality and leisure, resulting in a 23% growth in annual retail revenue and a 16.2% increase in CSAT survey results for the community management criteria.• Initiated Arabic as a primary language for internal and public communications, established linguistic guidelines and glossaries to create a unified tone across publishing channels and overlooked implementation.

Initiated sales and marketing activities, including phone calls, e-mails, online postings and face-to-face meetings, designed to identify and engage prospective new customers in both Arabic and English.

• Assisted new sellers in their registration process, collected required specifications and provided a detailed product description in Arabic and English for every listing.• Conducted market research and liaised with the re-pricing department to arrange a consultancy session with clients to evaluate vehicles.• Developed strategies to incorporate PR and media to enhance brand performance further and build market share.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.• Tracked campaigns’ performance, monitored expenditure and delivered detailed reports, highlighting areas of weakness and ways to improve them.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

• Strengthened customer relationships with a proactive and collaborative approach to managing needs.• Created and executed account strategies to translate organizational goals into client activities.• Qualified leads, built relationships and executed sales strategies to drive new business.• Applied needs-based analysis to assess current satisfaction and the importance of various product features to clients.