• Managed, upgraded, and improved software on POS systems and servers for 200+ stores (RORC)• Implemented and tested data feeds utilizing extracts from RORC, SFTP connections, and BRData • Supported MS SQL databases, and created a support plan to ensure patching is current for all instances• Created and identified potential improvements utilizing current supported software• Helped research new technology and gave input based on the needs of the organization with stakeholders.• Met with companies to integrate technologies that member owners/organization would be purchasing to integrate in stores. • Helped create and identified documentation to create on common issues/upgrades.• Helped convert and manage data from Oracle to MS SQL.• Led initiative to implement updates to MS SQL Server databases for different applications.• Prioritized critical work items as needed to ensure monetary losses are minimal.• Collaborated with product owners to create reports/format data for their applications.• Created and Implemented maintenance plans for databases based on data need.

• Managed, tested, updated, and configured Windows Registers and Servers for 300+ stores.• Managed Software and Firmware for all Ingenico credit terminals for use by all US stores.• Created and utilized C# programs, software, and PowerShell Scripts to help with daily tasks.• Leveraged MS SQL database reporting to help with store statuses.• Contacted stores when tickets are elevated to our team to gather more information or to walk through advanced troubleshooting steps.• Managed weekly discount sets in collaboration with Marketing team.• Managed Pre-Production lab which includes Registers, Servers, and Ticketing Machines for all countries.• Constructed work items, led grooming sessions, and prioritized projects using Agile Scrum methodology.• Prioritized critical work items as needed to ensure monetary losses are minimal.

• Identify and resolve problems in the university relational database (PeopleSoft)• Identify, manage, and resolve problems within the Graduate College application system (ApplyYourself)• Identify, manage, and resolve problems within the university document imaging system (Perceptive Content)• Evaluate business processes for the Graduate College and make recommendations for improvements • Create, modify, and update queries with additional functionality within PeopleSoft and PL/SQL • Research and implement new functionality within PeopleSoft and other software for enhanced user experience and productivity• Support existing software functionality for Graduate College end users, students, and other end users campus-wide• Test and approve new functionalities and patch sets for migration to production environment• Document new functionalities for both end users and functional-technical staff• Serve as liaison between functional end-users and Office of Information Technology technical staff

• Provided technical support and analysis functions for users of local/web applications (MS Access, C#/.Net)• Recognized and prioritized strategic improvement opportunities for databases, computer hardware, and web applications• Collaborated with DevOps team to help create a new web solution utilizing C#, ASP.NET, and JavaScript Technologies• Worked in coordination of contractor to support and manage user profiles, computer hardware, and computer software of 30+ Windows desktops and laptops• Created and gathered data for analyses for use by project coordinators• Identified problems and implemented fixes for C#/VB web applications• Performs ad hoc analyses and data extraction requests using Microsoft SQL and MySQL• Worked with DevOps team utilizing JIRA to ensure data solutions are deployed, tested and monitored• Created training documents and trained employees on new web applications, software, and hardware• Leads work groups with multiple coordinators to ensure all aspects of the IdahoSTARS project are accounted for• Utilized PowerShell scripts for updating and monitoring computers within the organization• Created, updated, and managed reports utilizing MS SQL and SSRS through our online application• Responded to critical issues in computer hardware, video conferencing equipment/software, web applications, and databases when needed • Used and managed Windows virtual machines to support databases and web applications.

• Managed all Windows PCs used by students and staff.• Managed more than 150 student and staff accounts on the school’s network utilizing Active Directory• Repaired, organized, and maintained all computer hardware for use by the school• Individually worked to solve computer and server problems in the school• Upgraded, updated, and assembled PC hardware and software as needed• Managed and troubleshot printer connectivity for use by staff and students• Installed and managed projectors, cables, and network connections utilized in classrooms