Customer Service is my passion. Where I work, I want to have an impact on creating a positive customer experience and ensuring that customers are satisfied with their services or products.For many years I have provided direct technical support to customers, onsite as well as remotely. I have experienced firsthand what customers’ expectations are and which support and tools a Technical Support or Field Service Engineer needs to fulfill them.Working in many different areas of Customer Service has given me the opportunity to gain comprehensive knowledge of the concept of service delivery and the involved stakeholders. I have actively shaped remote service delivery in my last positions by optimizing internal processes while ensuring that the policies and procedures are in line with the industry standards and regulations.The strong IT background from my apprenticeship, and permanent education in this area lets me keep up with “Digitalization of Healthcare” and has made me also an expert in IT and tool projects touching the complete service chain.Working in the healthcare industry gives me a sense of purpose in my work, because ultimately I strive to enable customers to deliver high-quality care and support to patients and their family.