Customer services specialist with extensive management experience. Strong interpersonal and management skills with great achievements in hospitality, migration and real estate industries. Innovative problem solver; developed and implemented new system management, time management, human resource management, policies and services strategies and so on to increase customer satisfaction and maximise the profitability. Trained and experienced in resolving customer complaints and promoting conflict resolution. Collaborate with H/O, co-workers and suppliers to delivery outstanding service experience to customers and achieve the desired goals.
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Chief Executive OfficerRps Centric Mar 2024 - Present澳洲 -
Chief Operating OfficerRps Centric Mar 2022 - Mar 2024Sydney, New South Wales, AustraliaRESPONSIBILITIES & DUTY: Dealing, negotiating with clients which make sure they understand the current marketing situation and property condition. Managing all paper work during the sales procedures. Collaborate with clients to make sure they understand the legal requirements with legal advises provided and make sure all the necessary financial transactions to be processed on time by them. Dealing and collaborating with developers to obtain the products and maintain the relationship with them. Collaborate and support all sales and external channels with all necessary information, paperworks and so on. Responsible for all financial control, such as income recording, cost controlling. Responsible for proceeding all the invoice receivable and payable. Responsible for preparing the internal financial statement include of profit and loss statement and balance sheet for business analysing.ACHIEVEMENTS: Successfully maintained strong relationship with existing clients and built strong relationship with potential clients, same as developers. Helped director improved system and time management policy and procedures, which include of, but not limited on paper works, company policy etc. -
Property ManagerBlue Nest Property Services Pty Ltd Jul 2021 - Mar 2022Sydney, New South Wales, AustraliaRESPONSIBILITIES & DUTY: Dealing with landlords and tenants regards every aspects of the property. Make sure the property rented out on time and in time. Responsible for selecting the suitable tenant for the property. Responsible for property inspections, include ingoing, outgoing, routine inspections and rent reviews etc. Managing all paper work for the property. Managing all financial aspect for the property.ACHIEVEMENTS: Successfully maintained strong relationship with landlords and tenants. -
General ManagerNew Vision Global Jan 2021 - Jul 2021Chatswood, New South Wales, AustraliaRESPONSIBILITIES & DUTY: Dealing, negotiating with channels which make sure they received real time information of the project, include stock list and price list etc. Managing all paper work during the sales procedures. Dealing and collaborating with developers to obtain the products and maintain the relationship with them. Collaborate and support all channels with all necessary information, paperworks and so on.ACHIEVEMENTS: Successfully maintained strong relationship with channels, same as developers.
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Gaming AttendantRiverwood Legion And Community Club Limited Feb 2020 - Jan 2021Riverwood, New South Wales, AustraliaRESPONSIBILITIES & DUTY: Maintain high level of customer services in the front line. Reporting all aspects to the customer service manager or duty manager that relevant for the best interests of the business.BACKGROUND & ACHIEVEMENTS: The club river is the gaming focused club with lounge bar, caffe bar, function and bistro combined for supporting. I am fully filled my duty that successfully maintained the high level of customer services in the front line. Received “CWC award for being a great team player & supporting Club Rivers” and “for being star performer of the employee of the month” multiple times
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General ManagerBlue Ocean Real Estate Pty Ltd Apr 2017 - Jul 2020Sydney, AustraliaRESPONSIBILITIES & DUTY: Dealing, negotiating with clients which make sure they understand the current marketing situation and property condition. Managing all paper work during the sales procedures. Collaborate with clients to make sure they understand the legal requirements with legal advises provided and make sure all the necessary financial transactions to be processed on time by them. Dealing and collaborating with developers to obtain the products and maintain the relationship with them.ACHIEVEMENTS: Successfully maintained strong relationship with existing clients and built strong relationship with potential clients, same as developers. Positive feedback from the clients after they purchased the property, especially for the service after the sales. Helped director improved system and time management policy and procedures, which include of, but not limited on paper works, company policy etc.
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Sales ExecutiveBlue Ocean Real Estate Pty Ltd Sep 2014 - Apr 2017SydneyRESPONSIBILITIES & DUTY: Dealing, negotiating with clients which make sure they understand the current marketing situation and property condition. Managing all paper work during the sales procedures. Collaborate with clients to make sure they understand the legal requirements with legal advises provided and make sure all the necessary financial transactions to be processed on time by them.ACHIEVEMENTS: Successfully maintained strong relationship with existing clients and built strong relationship with potential clients. Positive feedback from the clients after they purchased the property, especially for the service after the sales. Helped director improved system and time management policy and procedures, which include of, but not limited on paper works, company policy etc.
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Venue ManagerThe Century Bar - Cityheroes Pty Ltd Sep 2017 - Nov 2018Sydney, AustraliaRESPONSIBILITIES & DUTY: Responsible for all aspects and directly report everything to the owner. The duties include, but not limited on make sure the business running smoothly, enhance the team work efficiently, training and hiring the employees for improving the service qualities and complying with the legislation and house policies, dealing and solving the incidents and/or problems with different parties, communicating, negotiating with suppliers, maintaining and improving KPI, keeping eyes closely on P/L, inventory control, ordering, purchasing and managing stocks and so on.BACKGROUND & ACHIEVEMENTS: The century bar is a new established business with a bar and gaming included. It has bar, gaming and darts machines together in separated two levels and it operated since May 2017. However the business went not really well before I stepped in. After I joined the company, and during the time I am working there, the sales for the bar, income for the darts machine and the turn over for the pokie machines are all increased steady and they are all still in the increasing trend with my innovative ideas, strategies and management skills applied to. Up to now, not only all the sales and turn overs are more than tripled, but also the costs for all aspects, especially the labor costs are significantly reduced as well. Moreover the system I implemented is actually made business running more smoothly and more in the healthy way.
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DirectorAnna Li'S Cafe - Hlk Investment Pty Ltd Jun 2016 - Apr 2017Sydney, AustraliaRESPONSIBILITIES & DUTY: Servicing customers with F&B. Collaboration with Co-workers to enhance the team work efficiently. Training of employees for improving the service qualities. Problem solving between different parties when interest conflict occur. Dealing with customers’ complaint. Communicating, negotiating with suppliers. Inventory control, ordering, purchasing and managing stocks. Invoice processing. Cash handling of daily trade. Safety of customers and employees. Shift rostering.ACHIEVEMENTS: Successfully managing all financial and accounting aspects. Implementing innovative ideas to leading towards increased financial and business trends. Keeping staff motivated and customers engaged. Overseeing, mentoring events. Sold the business with selling price doubled than purchasing price.
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Hotel 2Ic ManagerCharlie Chans Bar & Bottle Shop Sep 2008 - Mar 2016SydneyRESPONSIBILITIES & DUTY: Collaborate with H/O to make sure the business running smoothly and maximise the profitability. Collaborate with Co-workers to enhance the team work efficiently. Training of employees for improving the service qualities. Problem solving between different parties when interest conflict occur. Dealing with customers’ complaint. Dealing and solving the incidents with licensee and polices. Communicating, negotiating with suppliers. Maintaining and improving KPI. Keeping eyes closely on P/L. Inventory control, ordering, purchasing and managing stocks. Invoice processing. Cash handling of daily trade. Safety of customers and employees. Shift rostering. Adherence to policy, guidelines and legislation of all employees including securities and customers.ACHIEVEMENTS: Successfully reporting and managing all financial and accounting aspects. Implementing innovative ideas to leading towards increased financial and business trends. Keeping staff motivated and customers engaged. Overseeing, mentoring events. Predicting and preventing any incidents, following policy and correct procedures.ADDITIONAL INFORMATION: I was actively involved in developing innovative strategies to encourage and increase trends in business despite the negative impact of Sydney’s new lockout legislation brought in by the Government in early February 2014.On several occasions, I have stepped up as acting licensee and have successfully achieved a more than double in sales and turnover for the business. I am proud of this achievement and many others in my several years of employment with the business.On the other hand, on several occasions since, I have worked at the Great southern hotel, one of the numerous branches under the management of JDA hotels. In here, F&B is the main focus and communication with the customers is the key to the success. With my knowledges and skills applied here, I have successfully increased the sales for all the departments by significant amounts.
Hai Li Skills
Hai Li Education Details
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Accounting And Business/Management -
Accounting -
Rosny CollegeYear 12
Frequently Asked Questions about Hai Li
What company does Hai Li work for?
Hai Li works for Rps Centric
What is Hai Li's role at the current company?
Hai Li's current role is Chief Executive Officer at RPS Centric.
What schools did Hai Li attend?
Hai Li attended University Of Sydney, University Of Melbourne, Rosny College.
What are some of Hai Li's interests?
Hai Li has interest in Social Services, Children, Investing, Economic Empowerment, Fashion, Civil Rights And Social Action, Politics, Environment, Education, Reading.
What skills is Hai Li known for?
Hai Li has skills like Hotels, Hospitality, Sales, Customer Service, New Business Development, Management, Budgets, Public Relations, Negotiation, Leadership, Team Building, Time Management.
Not the Hai Li you were looking for?
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Hai Feng (David) Li
Gold Coast, Qld
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