Hai Vu Email & Phone Number

Seattle, Washington, Us

Seattle, Wa, Us

• Handled complex processes and provided high-quality data creation, annotation, and analytics services to support the development, testing, and training of the Alexa AI• Collaborated with the Data Science team to verify and ensure that training data are useful, factual, and indiscriminate

• Worked in a group of four to design machine learning pipelines that utilize different multi-label classifiers (Binary Relevance, Classifier Chain, Label Powerset) to predict customers' behaviors based on their given relationship scenarios/situations/demographics, and vice versa• Fine-tuned predictive models using grid search & cross validation to achieve a satisfactory level of predictive accuracy of clients’ situational & behavioral taxonomy• Created effective Tableau dashboards that capture the overall characteristics of customer groups to enhance understanding of dataset• Assessed potential drawbacks of recommended algorithms and provided project sponsor with thorough analytical reports on future research ideas

Atlanta, Georgia, Us

• Collaborated in a team of five to perform extensive data cleaning, data wrangling, and exploratory data analysis on a dataset consisting of over 9 million rows of grocery sales data• Analyzed the data to conduct in-depth product analysis and store segmentation, which informed strategies that drove customer acquisition and increased retail revenue• Performed Market Basket Analysis (using Apriori algorithm) to explore the correlations between item sets and improve understanding of customer behaviors. Utilized time series analysis to examine the patterns of store revenue and net sales• Provided recommendations of trendy products and proposed a reward card system to enhance customer loyalty

Boston, Massachusetts, Us

• Worked closely with clients to handover various KPI tracking tools & dashboards designed internally and performed maintenance and bug fixes on an on-demand basis• Acted as a liaison between the client working teams and BCG remote consultants to communicate new findings, align on the project outputs and strategies to be implemented• Ensured on-time deliveries of assigned duties and helped new team members catch up with the current project status

Boston, Massachusetts, Us

Boston, Massachusetts, Us

• Collaborated with 5 cross-functional teams at the client site to define long & short-term KPIs and redesign pricing & brand activation schemes accordingly at 4 distribution channels, resulting in a 5% gain of market shares from local competitors• Developed generalized Python scripts that extracted and transformed data from periodic sales reports; designed interactive Excel dashboards from the processed data to measure performance, monitor compliance, progress & impacts of newly launched schemes, and present to non-technical stakeholders on a monthly basis• Along with 3 senior team members, analyzed data from multiple workstreams, visualized key findings and recommended next-step actions for bi-weekly company performance reviews with stakeholders• Designed quantitative and qualitative surveys and conducted in-market visits to 2 major distributors, 14 retailers, and 5 contractors across 4 provinces in Southern Vietnam to verify business hypothesis and explore potential growth opportunities• Co-hosted 2 internal workshops that gathered teams from different departments (sales, pricing, logistics, etc.) to brainstorm feasible solutions to current issues, avoiding silo effects

Amherst, Massachusetts, Us

• Methodically reviewed financial documents to check for errors or duplicated data• Consolidated and matched related documents from various departments, then uploaded the processed data to UMass' cloud system for storage

Hcmc, Larger City / Province, Vn

• Worked with senior members and directors to conduct comprehensive market researches on competitive landscape and industry value chains for 4 projects that help foreign corporations create new business opportunities in the Southeast Asia region• Preprocessed and analyzed multiple datasets to extract key insights that support 2 business proposals presented to customers• Assisted team members in revising and finalizing PowerPoint packages to ensure the accuracy of 5 project deliverables

Quan 1, Ho Chi Minh City, Vn

• Worked with program fellows on a two-month non-profit case challenge to cultivate diversity and inclusion within the organization and develop suitable metrics to connect SEO recruiters with talented underprivileged students in Vietnam• Organized outings and ice-breaking activities for program members• Screened resumes & application forms based on provided criteria and communicated feedbacks to the organizing team of the Summer 2020 & 2021 Fellowship Program

London, Gb

• Collaborated in a team of 6 to construct a comprehensive Competency Development program on customer satisfaction, credit risk management and talent development for Techcombank employees• Along with 2 senior managers, conducted 8 interviews with personnel at Eximbank to understand and improve its current credit rating, collateral appraisal, and disbursement process• Prepared PowerPoint presentations for 3 board meetings, recorded minute-notes of 11 client meetings and provided accurate English translation for 17 corporate documents

North Tu Liem District, Hanoi, Vn

• Prepared import/export documents in compliance with Incoterms 2010 and the Uniform Customs & Practice for Documentary Credits (UCP 600) of up to 20 sales orders per day• Provided English translation for various work documents and responded to customers’ emails in a timely manner• Communicated directly with Operation Department to provide Sales Department with real-time data of inventory

Emeryville, Ca, Us

• Accounted for transactions of up to $500 daily in a fast-paced working environment• Interacted with a diverse clientele and used excellent customer service skills to resolve issues

• Communicated with fellow workers to prepare shifts schedule• Managed the laundry of kitchen's uniforms & cleaned dining tables• Served food and refilled empty trays of food stations

Master Of Professional Studies, Analytics - Statistical Model

Master Of Finance, Alternative Investments

Bachelor Of Business Administration - Bba, Operations & Information Management

Certification, Practical Import - Export And Logistics

High School Diploma, English Language And Literature, General