Haider Ali Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

At Aspers Casino, I managed over 40 projects end-to-end, driving operational efficiency and customer satisfaction through cross-functional collaboration. Leveraging data-driven insights, I optimized customer workflows, enhancing service delivery and contributing to a significant increase in quarterly revenue. By securing high-value service agreements, I demonstrated a commitment to operational excellence, aligning service strategies with business goals and elevated client satisfaction, which presented me with more responsibilities as early as within 3 months of starting the employment,

Newcastle Upon Tyne, England, United Kingdom

New Delhi, Delhi, India

Supporting EA Sports' "World-Wide Customer Experience" programme, I led tailored training programs to boost operational efficiency, exceeding team performance targets. My expertise in quality assurance and KPI management enabled me to develop data-driven presentation skills. Focused on continuous improvement, I implemented processes that strengthened service standards and optimized team performance.

New Delhi, Delhi, India

At Concentrix, I streamlined service processes through automation, reducing Average Handle Time (AHT) by 12% and achieving a 95% customer satisfaction rate. Utilizing CRM systems and customer insights, I redefined our approach to service delivery, training high-performing teams and improving productivity by 16%. Recognized with awards like "Knight of the Quarter," I consistently prioritized service excellence and efficient operations management.

New Delhi, Delhi, India

As Director of Operations for my technical support start-up, I developed scalable support processes, implemented robust training programs, and oversaw daily operations. My focus on customer experience and service delivery helped achieve high satisfaction rates, while strategic resource allocation boosted team productivity. I established an efficient, customer-centric support model aligned with operational best practices for sustainable growth.

New Delhi, Delhi, India

In my role at Softek Info Services, I led a 14-member customer service team and managed 7 web application development projects, ensuring on-time and within-budget delivery. By fostering cross-functional collaboration and implementing knowledge-sharing practices, I increased upsell revenue by £90,000 in the first quarter and reduced team attrition by 30%. My focus on knowledge management and client relations also drove a 15% increase in subscription services, strengthening service capabilities.

New Delhi, Delhi, India

New Delhi, Delhi, India

Master Of Science - Ms, Operations, Logistics And Supply Chain Management

Bachelor'S Degree, Business/Commerce, General