I’m a people friendly strategic Operations Leader with over 9 years of experience in service delivery, project management, and customer operations, and I love tackling complex challenges head-on to make a real impact. At Aspers Casino, I managed 40+ projects that drove revenue growth, improved workflows, and raised client satisfaction. With EA Sports, I designed training programs that boosted team efficiency. At Concentrix, my automation work cut Average Handle Time by 12%, lifting customer satisfaction to 95%. As IT Operations Lead at Softek, I took on web application projects, reduced team attrition by 30% and aligning development with business goals.What I enjoy the most is building strong teams and creating service experiences that clients remember. For me, it’s all about aligning our efforts with what matters most to people, whether clients or colleagues, finding the right solutions, and constantly pushing for better. I’m excited to bring my skillset and mentality to help people to a new role where I can drive results that count and be proud of professional growth.