Haider Rahman Email and Phone Number

⁍ Diagnosed and resolved a diverse array of software and hardware-related problems for onsite colleagues, being the point of escalation for first line/ Service-desk issues.⁍ Demonstrated proficiency in cloud technologies, including Microsoft InTune, Azure, and Exchange, contributing to streamlined operations and enhanced security ratings for 3rd party auditors.⁍ Assumed administrative responsibilities for Microsoft Office applications (Office Admin) optimising productivity across the organisation.⁍ Being the only point of contact for VIP support, speaking directly with the CEO/ CFO and other directors and setting up remote/ in person tech sessions to troubleshoot and resolve their issues.⁍ Managed company assets, ensuring proper documentation, tracking, and maintenance of hardware and software resources.⁍ Conducted comprehensive induction sessions for newly hired employees, ensuring a smooth transition into the company's technology ecosystem.⁍ Collaborated directly with the 3rd line team to address complex technical issues, contributing to swift and effective problem resolution.⁍ Managing own workload using Service-now, making sure all incidents are resolved within SLA.Use of desktop tools, such as Splash-top, to provide efficient and effective support to users working from home.⁍ Responsible for the ordering and piloting of new technologies (Laptops, tablets, AIOs) and making sure they meet company standards.

⁍ Increased Lenovo laptop sales at Currys by over 70% in under one month and maintained those numbers by furthering brand loyalty with customers.⁍ Provided utmost customer service with extensive knowledge of Lenovo's product portfolio⁍ Communicated information to customers about product quality, value, and style.⁍ Helped customers select products that best fit their personal needs.

⁍ Use of ServiceNow ITSM.⁍ 2nd and 3rd Line IT Support for all Mars UK associates.⁍ Technical support of modern end-user and collaboration technologies.⁍ Creation and maintenance of technical documentation.⁍ Assistance in Servers and Network support.⁍ Participation in local and global projects i.e. HW and SW rollouts & event support⁍ Windows 10, Office 2013-2016, Active Directory, Apple and other Office technologies.⁍ Using ITIL, ITSM ServiceNow, and video conferencing technologies.⁍ Assisting multiple Executives and VIPs with any IT related issues.