Leading end-to-end inventory planning across multiple divisions, including retail, national and international wholesale, for efficient stock management.Developed an advanced MRP module in Excel to automate demand forecasting and streamline procurement for thousands of SKUs.Utilizing ABC, FSN, and XYZ models to optimize inventory classification and prioritize replenishment decisions.Managing inventory flows with a focus on minimizing shortages and overstocking through accurate forecasting.Aligning inventory plans with multi-country vendor lead times to ensure smooth operations across all warehouses.

Overseeing all aspects of warehouse operations, from inception to completion, to ensure seamless and efficient processes.Responsible for meticulous inventory management, including conducting regular audits and preparing weekly inventory reports for senior management.Ensuring the effective and efficient utilization of the warehouse team and resources to maximize productivity and meet organizational goals.Maintaining strong relationships with third-party logistics providers and proactively resolving any delivery-related issues or concerns.Establishing and maintaining close collaboration with the sales team to provide support and assistance as needed, contributing to overall sales objectives.Engaging closely with the customer care team to address customer concerns and issues promptly, ensuring timely resolution of all customer-related matters.

Manage and motivate warehouse staff to meet performance goals.Oversee accurate inventory tracking and storage.Ensure timely and accurate order processing and shipping.Enforce product's packaging quality standards and reduce returns.Improve warehouse efficiency and reduce costs.Maintain a safe work environment and ensure regulatory compliance.Implement systems and automation for improved operations.Manage logistics partners and suppliers.Coordinate with other departments.Handle returns efficiently and accurately.Develop staff skills and performance.I have undertaken leadership roles at three separate warehouses within the company, sequentially managing the B2B warehouse, followed by the B2C warehouse, and culminating in overseeing the central mother warehouse.

Manage incoming shipments, verify accuracy, and check for damage.Ensure received products meet quality and safety standards.Organize and label incoming inventory accurately in the system.Supervise and train warehouse staff for productivity and accuracy.Maintain precise records of inbound shipments and discrepancies.Collaborate with other departments to resolve issues and provide updates.Build strong relationships with suppliers and carriers.Generate reports on performance metrics and inventory accuracy.Participate in initiatives to enhance inbound operations.

Arrange and organize products on store shelves or warehouse racks in a neat and orderly manner, ensuring items are easily accessible and visually appealing to customers.Monitor inventory levels and restock shelves with products as needed to maintain adequate supply, preventing stockouts or overstock situations.Conduct periodic inventory checks to identify discrepancies, report damaged or expired items, and assist in maintaining accurate inventory records.Help prevent theft or loss by keeping a watchful eye on the shelving area and reporting any suspicious activity or security concerns to management.Train new employees or team members in proper shelving and stocking procedures, as needed.To ensure timely visibility and availability of all warehouse inventory on the website, enabling customers to easily view and purchase products.

Provide professional help via phone, email, or chat to address inquiries, resolve issues, and offer technical support.Assist with setting up and managing tracking accounts, including device installation and troubleshooting.Diagnose and fix technical issues with GPS tracking devices and software, involving technical teams when necessary.Investigate and promptly resolve customer complaints and problems, maintaining detailed records.

Assist and inform customers about medications and health products.Process and dispense prescription medications accurately.Stay informed about medications and their uses.Maintain attractive store displays and promotional materials.Follow safety protocols for handling medications.Provide exceptional service and resolve issues. Assist with various pharmacy tasks.

Manage sales and support staff for efficient operations.Build and maintain strong client relationships.Stay informed about pharmaceutical products and trends.Oversee stock levels and distribution.Analyze sales and market data.