Haider Ali Email & Phone Number

Dubai, Ae

Dubai

Change Request Assessment:• Evaluate change requests for completeness, accuracy, and alignment with procedures and objectives.• Ensure all necessary information, including risk assessments and back-out plans, is included.CAB and TRG Management:• Organize and lead CAB meetings, collaborating with IT experts, business representatives, and stakeholders for informed decisions on change approvals.• Guide the Technical Review Group (TRG) to assess and evaluate proposed changes.Strategic Change Management:• Schedule changes strategically to minimize conflicts with other changes and business operations.• Work with technical teams and stakeholders to plan and coordinate the execution of approved changes.Effective Communication:• Communicate approved changes clearly to relevant stakeholders, including end-users, IT staff, and business units.• Provide timely information on timing, impact, and associated risks with changes.Risk Management:• Identify and assess potential risks associated with changes, developing mitigation strategies.• Ensure risk assessments and contingency plans for high-impact changes.Emergency Change Management:• Manage and expedite emergency or urgent changes for immediate attention to restore services or address critical issues.• Ensure proper documentation and approvals, even in emergency situations.Performance Tracking and Improvement:• Generate reports to track KPIs and measure the effectiveness of the Change Management process.• Conduct post-implementation reviews, incorporating insights from both CAB and TRG, to assess changes' success and identify areas for improvement.Continuous Enhancement and Industry Alignment:• Continuously assess and improve the Change Management process for increased efficiency.• Stay updated on industry best practices, adapting the process accordingly.

Dubai , Uae

Responsible for addressing escalated L3 and L2 incidents from customers/frontline support at the service desk. Tasks involve planning application system upgrades, patching, and promoting new releases to the production environment. Collaborate closely with the development team for release management, migration, and system upgrades, including continuity planning (CP) and disaster recovery (DR) with a focus on RTO compliance and service reliability.Proficiently handle BMC Control-M application administration, encompassing installation, configuration, and maintenance across various platforms (Windows, Linux). Skillfully manage and troubleshoot batch workflows, jobs, and scheduling challenges. Thoroughly monitor and upkeep Control-M Agents, Servers, and other key infrastructure components.Demonstrate expertise in Apache NiFi application administration, adeptly designing NiFi and MiNiFi Flows using a diverse range of processors. Possess strong understanding of distributed architecture employing ZooKeeper, along with proficiency in Java and microservices. Implement strategies to bolster the resilience of distributed services.Efficiently oversee ATM installations and relocations, managing multiple projects involving ATM releases and builds. Provide post-go-live support, addressing customer experience issues and offering solutions. Execute production deployments for projects transitioning from UAT to the production environment across the entire fleet.Take ownership of critical incidents and manage change and release processes. Adhere to change implementation guidelines, minimizing service disruptions and adhering to service levels and information security standards.

Hbl It Operations

I oversaw key ADC applications: HBL Konnect (Branchless-Banking), HBL Mobile (Mobile Banking), FCDB (Internet banking), and IRIS (ATM Controller). Responsible for 2200 HBL ATMs, I managed all aspects including complaint systems, while collaborating with Alternate Delivery Channels like branchless banking and credit card systems.I provided robust support for CTL credit card systems (Fraud Guard, Prime, Online), Internet Banking (FCDB), and an in-house Mobile Application. My role significantly enhanced operational efficiency by promptly addressing issues, ensuring seamless critical system operations. This positively impacted user experiences and service reliability.With a proactive management approach, I played a vital role in elevating service delivery and upholding performance standards in the ADC domain.

Ibm - Karachi

I provided leadership for the Backup track within the HBL ITO Project, serving as the designated escalation focal point for the Backup team. My responsibilities included conducting daily team and client meetings, preparing documentation for both audits and daily meetings, addressed matters related to Problem Management, Risk Management, and Change Management.Proficiently handled a range of responsibilities including the installation, implementation, upgrading, and administration of Tivoli Storage Manager 7.1 across Windows and UNIX platforms. Successfully configured primary and Tape Storage Pools, as well as managed Virtual Tape Libraries.Ensured seamless integration of Tivoli Storage Manager with various operating systems, my role extended to configuring TSM clients, overseeing capacity utilization, conducting audits, and generating comprehensive documentation and reports.In addition, I focused on optimizing backup performance and diligently monitored alerts, taking proactive remedial action when required.

Sukkur

Provided L1 support to users from branch / call center, Logging incident tickets reported from users for issues and assigned to L2 teams.Coordinated with L2 teams for SLA breaches.Maintaining Desktops and laptops, installation Of OS and banking softwares.Looked after day-to-day issues related to desktop applications and business applications.

Hyderabad

Basic & Advance training of Linux operating systemLinux (Red Hat, Fedora, CentOS, Ubuntu).

B.E, Computer Systems

Bachelor of Engineering

Matriculation, Natural Sciences