With 15 plus years’ experience as a Technical Support, I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a well-rounded skill set, including first rate organization, I excel at:• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Wrote and updated technical documents for team and other departments.• Troubleshooting network or connectivity problems for users or user groups.• Identifying the causes of networking problems, using diagnostic testing software and equipment.• Optimizing tools and procedures for managing the environment.• Consulting with customers to quickly determine problems as well as future computer needs.• Performing repairs quickly, correctly, and ethically.• Disassembling systems and rebuilding or building new ones.• Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.• Certified CCNA (R&S), Have worked on Cisco switches and Routers in my last job, so I know my way around them