Haider Zafar Email & Phone Number

Charlotte, Nc, Us

Irvine, California, Us

Preside over IT enterprise services, operations, and platform engineering in unison with organizational plans, goals, and objectives. Innovate, design, and execute technology strategies, develop networks, and assess roadmaps. Ensure fulfillment of service level agreements (SLA) and operational level agreements (OLA), enabling complete customer satisfaction. Manage IT budgets, oversee talent development, and provide mentorship. Coordinate with CDO, and CISO on a regular basis to discuss technology and transformation roadmaps and budgets, and communicate a strategy for business requirements for IT Enterprise services.•Innovated and implemented an industry-standard software adoption program. •Implemented Center of Internet Security (CIS) based standards and controls client OS. •Working with CISO applied cybersecurity best practices to information system standards, directives, and guidance •Worked with management to develop coordinate, and execute technical strategies aligned with the business.•Helped create cybersecurity best practices. •Created enterprise device-hardening techniques and protocols.•Dooubled hardware asset life resulting in Millions of dollars in refresh costs. •Established and enforce disaster recovery strategy and plan to ensure business continuity in the event of natural disaster or cyber-attack. •Migrated 60% of the on-Premise VDI population to Azure Citrix Cloud solution with a 10% RI buffer Improving production uptime to 99.9%. •Performed technology evaluation RFP in collaboration with peers to secure the best vendor, saving costs and enabling the organization to scale up or down as required in real-time. •Implemented a Fully Managed Cloud-based endpoint devices and Application LCM, vulnerability, and discovery infrastructure. •Implemented a managed Defender, Intune, and Microsoft Endpoint Configuration Manager solution. •Implemented standard OS build autopilot process to build/refresh endpoints with zero-touch technology.

Us

•Coordinated with vendors and infrastructure leaders to formulate and deliver strategies, as well as technology roadmaps to set priorities and ensure business objectives, budgetary goals, plans, and forecasts were attained. •Spearheaded transition of right-fax on perm infrastructure to a cloud-based model saving space in Datacenter and bringing in a more full-bodied and fortified cloud-based system.•Championed conversion of on-premise providing services to Azure Cloud based dispensing to create an extensible and robust pharmacy dispensing system, that was highly adaptable during non-hybrid growth and purchase of new pharmacies. •Converted on-prem production application monitoring system to Cloud-based monitoring model saving thousands of dollars in licensing fees for server subscriptions and compute power.•Lead conversion of on-Prem dispensing services to a Cloud-based dispensing as a service model for a scalable robust pharmacy dispensing system.•Managed agile-based application development and delivery of Dispensing applications including distributed order, inventory, and transportation management.•Oversee Optum Pharmacy Control applications and infrastructure in 17 Fulfillment centers across the nation.•Oversee maintenance, support, and management of the mission-critical Pharmaceutical (OptumRx) applications.•Responsible for the incident, problem, change, and event ITIL services for applications within the portfolio.•Manage Service Delivery functions and Service managers ensuring business objectives and goals are attained.•Work with Vendors, development, and infrastructure leaders to create and deliver on strategic plans and priorities and ensure budget goals, plans, and forecasts are attained.

Charlotte, Nc, Us

• Lead enterprise CloudOPS/Wintel and datacenter engineering teams to decommission physical servers and setup Virtual servers replacing large numbers of production servers reducing physical foot print. • Manage resource planning and talent acquisition for integration and operation teams. Design courses across the globe to keep the engineering teams competitive and maintain talent across the teams.• Manage and establish ITIL practices. Conduct regular operational standard reviews with global and regional senior leaders.• Managed global production applications end to end performance, operation and functionality Integrated with Citrix/VMware and Horizon infrastructure. • Improved production application uptime/availability from 99.4% to 99.9%, through infrastructure simplification, improved root cause and remediation, and proactive monitoring investment. Created an application/network monitoring center leveraging tools including Dynatrace, SiteScope, Splunk, Foglight, and combined with traditional SNMP tools and developed executive monitoring dashboards to centrally monitor critical applications, thereby increasing availability, reducing restoral times, and hardening security against external attack.• Responsible for Million-dollar Infrastructure portfolio that executed projects to address stability and risk issues by improving application resiliency via virtualization, enhanced monitoring and software automation. Reducing overhead costs associated with lost or failed customer interactions, improving mean time to restore and overall availability.• Responsible for software automation and delivery for enterprise level applications managing a team of software developers in compliance with SDLC management using Agile/JIRA and Bit-bucket standards.

Charlotte, Nc, Us

- Leadership role Building and maintaining excellence in operational practice with global partners.- Managing performance testing standards across regions for physical and virtual environment- Responsible for managing and periodically reviewing telemetry standards- Periodic meeting with vendors and partners for technology road maps- Meet with Bank vendors to review vendors score card and contracts maintaining Bank compliance and security standards.- Quarterly meetings with Product managers to maintain technology standards and design strategy for product offering across the regions- Responsible for software automation and delivery for enterprise applications in compliance with SDLC management using Agile/JIRA and Bit-bucket standards.- Manage operation and administration of production applications and hardware across regions.- Work with enterprise CloudOPS/winTel and datacenter engineering teams to decommission, plan and maintain production server, Telecom and Data network.- Manage resource planning and talent acquisition for integration and operation teams. Design courses to keep the engineering team competitive and maintain talent across the bank.- Manage and establish operational practice following ITIL practices. Conduct regular operational standard review with regional leaders.- Manage physical and virtual production environment (Hardware/Software) being the gatekeeper.- Work with Product managers to set enterprise application SLAs and OLA.- Set CTO’s expectation on emerging technology and production application.Manage global adoption of new technology for line of business by setting standard operational and engineering standards.- Responsible for Platform and software integration to simplifying and consolidating global footprint.- Work with CTO and CIO office every year to strategize and set technology budget for work space services for sustained technology, new technology and adoption of third party application technology.

Charlotte, Nc, Us

- Implement new Technology - Project Management - Software Development Life Cycle - Virtualization & Cloud Computing.- Performance Management - Merger & Acquisitions- Integration & Operation - Strategic Planning. - Data Network - Vendor Management

Charlotte, Nc, Us

BAND OS Build:- Gatekeeper for performance monitoring of all Bank hardware and core applications.- Responsible for evaluating and approving local and domain security policies implementation on bank OS builds and look and feel of enterprise build.- Develop enterprise Windows OS image for Bank Desktop technology.- Create and maintain OS, HW and SW performance baselines, benchmarks and OLAs- Test all OS, HW and core application changes that may affect BAND desktop performance prior to deployment/ implementation.- Be single point of escalation for Desktop Operations acting as 4th level, pulling in Subject Matter Experts as needed.Mobility Engineering:- Certify mobility devices and bb applications- Device hardware testing and certification including new releases of the OS for a device i.e. application testing with new devices/OS - Work with mobility operations and control teams to develop deployment strategies and systems as required.- Identify and document test plan and anomalies- Develop certification plans (in conjunction with mobility operations/mobility product manager) for devices and coordinate release dates.- Work with server-side SMEs supporting mobility management systems to validate deployment strategies for Blackberry enterprise solutions environment. - Maintain awareness of lob stated requirements and potential applications- Update and maintain Blackberry enterprise solutions environment- Maintain relationships with mobility operations, enterprise architecture, eCommerce and global product development to identify new and upcoming applications and directions in the mobility space.

Charlotte, Nc, Us

- Contributed and collaborated in Countrywide and Bank of America merger. I played an integral role between Bank of America - Countrywide applications certification adaption and Active directory merger.- Built and lead a robust and talented software integration and operation engineering team.- Managed vendors, contract writing and negotiations including yearly vendor reviews for quality of work, maintaining operational standards, partnership quality, value added services and compliance standards.- Contributed in Fry road Countrywide Datacenter merger and consolidation with Bank of America. Consolidated most all physical servers to virtual environment reducing server foot print and yearly cost in operations and maintenance.- Migrated 500 mortgage lending branch servers to nearest data centers reducing physical server foot print to almost zero.- Standardized branch server standards across all mortgage branches using vmWare technology.- Managed client computing functions including: desktop and remote office architecture and strategies, printing and imaging, vendor management selection, and enterprise software packaging and certification.- Responsible for defining enterprise desktop, laptop, branch server, printing and imaging hardware standards as well as the strategic direction.- Responsible for overseeing systems and projects affecting:o 250K Desktops o 36K Printerso 30K Laptops and tablets o 53K Hosted Virtual Desktops- Managed WellPoint Woodland Hills Data center as a Server administrator and WAN Network engineering. Managed Cisco router, switches and Voice network.- Maintained existing SLAs. Leading a team of desktop engineers and Tier 3 network engineer responsible of WellPoint Health networks LAN, Wireless and WAN environment.- Supporting 1550 WinTel servers for 63 Sites Nationwide.

Itil, Cissp, Mct, Mcse, Mcp, A+, Cca, Ccna, Ccnp.Cism*

Masters In Science, Engineering Physics/Applied Physics