Hai Dinh Ly Email and Phone Number

● Serve over 100 meals per night in a busy 40 tables restaurant and maintain an average check value of over 100$● Answer over 50 calls per day to assist customer in food information, order inquires and reservations. ● Maintain customer satisfaction rate of over 80% through offering food and beverage meet their needs in polite and kindness manner● Delegate duties and responsibilities to team members to ensure efficient operation flow ● Provide training to new hires and cover for additional temporary vacant positions

● Responsible for investigation of defective parts or products, identifying errors and performing necessary fixes or rebuilds when required● Engage with customer and internal teams to troubleshoot product-related issues and proactively finding solutions to resolve problems● Place order for replacement and missing parts to maintain sufficient stock levels for the production process ● Conduct training for new team members, ensuring their understanding of production process and adherence to safety protocol● Generate faulty reports including defining responsibility for the identified faults

● Responsible for executing sales strategies, introducing new products and sharing valuable information with team members to reach monthly sale targets within the Sales department of a large international company in snack retail industry ● Supervise a sales team of 12 direct reports by managing schedules and optimizing overall sales performance of the department● Manage the portfolio of over 30 key customers from providing support throughout their ordering process, ensuring timely replenishment and implementing marketing programs to achieve monthly sale target ● Address and find solutions for common issues with customers regarding defective, near-expiry, slow-moving products, pricing and invoicing● Manage and handle sensitive, confidential information including contracts, terms and pricing● Collaborate closely with multiple department such as Production, Marketing, Finance and Logistic team to ensure timely delivery, maintain product compliance with quality standards and customer satisfaction. ● Monitor the introduction and performance of products in new retail chain ● Provide guidance and training to new employees, ensuring their understanding of company policies, operations, and daily duties● Establish commission structures, perform commission calculations to ensure transparent communication and maintain compliance among team members● Analyze weekly/monthly sale report, replenishment rate to maintain KPI and customer satisfaction Achievement● Secured the largest orders in the company’s history, totalling $1M from a crucial key customer● Successfully launching products across leading national retail chain, spanning 2,000 convenience store● Reached 100% sale target for 15 months in a row by excellent customer services