Haifa Hakkouna, Eng., Mba Email & Phone Number

- Managing customer accounts by being their primary contact- Tracking progress against project milestones and through the product life cycle- Communicating effectively with the customers and ensuring any changes are captured and requirements are met.- Producing internal and external project status reports- Assisting with overall project performance including forecasting, costing, scheduling and quality assurance- Capturing the development opportunities to save time, reduce cost and improve productivity- Participating in project meetings and ensuring information is clear- Developing and maintaining a database of all relevant documentation for each project.- Performing additional duties as assigned by management

Toronto, Ontario, Canada

- Managed assigned projects and caseload, and actioned all tasks and requests in a timely manner- Provided telephone support for funding and access issues, including private, public, and special access programs- Administered and adhered to case management protocols, including clinical monitoring, data collection, ongoing patient follow ups, compliance, and therapy disruption/discontinuation- Lead the training process and assists with the coaching and mentoring of new employees, including shadowing and call monitoring- Provided other caseworkers guidance in complex reimbursement, insurance, benefit investigation, special authorizations and appeal requests- Assisted management with reports, procedures, and program related tasks

Lyon, Auvergne-Rhône-Alpes, France

- Evaluated the mechanical properties for a double mobility hip prothesis.- Minimized wear and optimized mechanical behavior to improve the lifespan of a hip polyethylene prothesis.- Identified the mechanism of speed accommodation using Scanning Electron Microscope.- Improved the quality of the polyethylene used by adding an oxidative protection.

Tunisia

- Improved KPI through placing Lean Manufacturing Methods (Aircraft Seats Assembly Unit).- Reduced downtime, errors and enlarged productivity.- Identified and evaluated problems related to production through Root Cause Analysis, PFMEA and DFMEA.- Tracked records and created a database of the manufacturing process using MS Excel. - Collaborated closely with other team members to plan, design and develop robust solutions and ensure performance targets.

Master Of Business Administration - Mba, International Management

Bachelor Of Engineering - Be, Engineering Specialized In Industrial Instrumentation And Maintenance

Certificate, Business Analysis