Haifeng Li Email & Phone Number

As a knowledgeable and dedicated customer service professional with extensive experience in the linguistic industry, I am a solid team player with an outgoing and positive demeanor. I have a proven track record of establishing rapport with clients and the chain of command, and I am motivated to maintain customer satisfaction and contribute to the company's success.I specialize in quality, speed, and process optimization, and I am articulate, energetic, and results-oriented. I have a strong passion for developing relationships, cultivating partnerships, and growing businesses.Some of my key skills include de-escalation techniques, responding to difficult customers, excellent verbal and written communication, creative problem-solving, proficiency with the Microsoft Office suite, the ability to remain calm and professional under pressure, and a commitment to customer data confidentiality. I am also culturally aware and sensitive, and I am fluent in multiple languages including English, Chinese (Mandarin), Korean, and Japanese.In my most recent role as a Special Program Operator at Allied Universal Security Services, I was responsible for transcription and support for the Crisis Management Team (CMT), handling global corporate cases and delivering effective case creation. I also worked with IT to perform missing and losing equipment procedures, wrote Standard Operating Procedures, developed new hire training material and guidelines, and used internal and external data sources to assist customers in need. In this role, I was able to demonstrate my ability to learn and maintain an in-depth understanding of affected employees' information, providing knowledgeable responses to diverse questions. I also successfully liaised with stakeholders to manage pandemic information and case processes, and I was recognized as Operator of the Quarter and Operator of the Month and was featured in a Follow spot Recruitment Video.Prior to this, I served in the Navy, where I translated Chinese and Korean for U.S. Navy warships. My hard work and dedication were recognized with the Navy/Marine Corps Achievement Medal and the Navy Enlisted Surface Warfare Badge.I hold a Bachelor of Arts in Asian Studies and a Bachelor of Science in Computer Science from St. John's University. My diverse education and linguistic skills have prepared me to excel in customer service and problem-solving roles, and I am excited to continue my professional growth and make a positive impact on the companies I work for.