As the Centre Director at MapleBear Tiny Learners Preschool, I developed and executed strategic plans to ensure company growth and stability. Achieving financial milestones, I reached positive cash flow within 16 months. I cultivated a positive work culture, enhancing team spirit and productivity. I streamlined lead generation and CRM processes, created data analysis mechanisms for enrollment tracking, and optimized Google AdWords and social media campaigns for better visibility. Additionally, I built strong relationships with parents, promoting the centre’s educational philosophy.

Did an overhaul in the management and customer service delivered to customers. Increased centre revenue by 80% within 6 months

Managed daily operations and marketing, overseeing financials, key performance indicators and employee performance, resulting in annual revenue growth of 30% pre-covid and 10% growth in 2020. Delivered premier line of business by building parents' trust and students' overall academic confidence.

Responsible for the planning and implementation of the following Business Intelligence applications:- Customer Reporting Data warehouse (CRDW), - Enterprise Business Intelligence (eBI)- Capacity Management (CMIS)

Point of contact for change management related to SRA/SDA applications Review and approve change tickets ahead of weekly regional Change Advisory Board (CAB)Mentor and update team with change process and change freeze dates

The Enterprise Service Management (ESM) delivers service management outsourcing solutions for HP clients. The team is charged with Integrating business processes across the IT organization for expedient issue resolution, managing the configuration among cloud, hybrid, and hosted solutions within the IT environment, improving user satisfaction through service integration and service fulfillment through automation where applicable, enforcing policy, procedure, and other controls between users, IT, and suppliers and providing operational metrics to stakeholders and senior management. The Global Operations team provides support using the Infrastructure Technical Information Library (ITIL) standards to all the services and applications in ESM.

Worked collaboratively with different marketing teams to develop websites using HTML, CSS, jQuery and Joomla 1.5 Upgraded company's website to provide better call to actions and to reduce loading time with clean CSS and Java Script codesDeveloped the Strategy Institute Resource Centre with relational database (ER-Diagram and MySQL), PHP, Javascript (jQuery), CSS and HTML. Resource Centre is a portal that : - allows exchange of conference materials between company and delegates; - collects analytics of user's activities and downloads; - is currently used on all conference websites as part of the company's opt-in strategy.Optimized contents on websites with SEO best practices. Contributions led to a great increase in searched keywords and traffic.

Primary Responsibilities: Provided support and repairs to communication equipments sent by other army battalionsPromoted to Second in-charge of Receive and Input (RNI) section. RNI section acted as a customer service center. Attended to customers with equipments for repairs, inspected severity of equipments and processed paper work.Secondary Duties:-----------------------------Team Lead of new 3 members IT Team.Developed new centralized database and work distribution system with Excel & VB to combat the inefficiency of data sharing between departments and to provide equal work loads to departmentsOrganized training programs for individuals who were not familiar with the newly implemented workflowProvided technical support related to workstations with network, database and OS problemsReceived commendable testimonial from Platoon Officer for my contribution and performance .

- Assembled new computer systems with existing hardware Norton Ghost.- Provided on-site technical support to Seagate employees with software and hardware issues.- Serviced and maintained desktops and laptops.