Main point of contact in absence of manager for external customers as well as for a team of ten internal subordinates. Facilitate weekly customer meetings. Carried out all managerial duties including investigating any concerns of claim management within the team and customer reporting. Constructed a consulting-based mentorship, coaching process to elevate positive leadership as the prevailing style for the organization which caused a fifteen percent increase of maintaining new hires within a ninety-day period.

Main point of contact in absence of manager for external customers as well as for a team of ten internal subordinates. Facilitate weekly customer meetings. Carried out all managerial duties including investigating any concerns of claim management within the team and customer reporting. Constructed a consulting-based mentorship, coaching process to elevate positive leadership as the prevailing style for the organization which caused a fifteen percent increase of maintaining new hires within a ninety-day period.

Effectively manage and assess assigned case load and tasks that are time sensitive. Analyze customer profiles to ensure customer centricity for efficient claim management. Facilitate customer calls as well as carry out all managerial duties in absence of Manager including investigating any concerns of claim management within the team and customer reporting.

Assist in the activation of new accounts and scheduling of installations.•Manage both incoming and outgoing calls from multiple phone lines.•Help dispatch day to day calls and manage technician schedules to ensure appointment times are met and kept.•Assist customers with technical questions regarding the equipment in their homes and business establishments.•Follow strict procedures to ensure the safety of customers and fellow employees.•Price out parts for customers and schedule the installation with them that works best for their schedule and needs.•Effectively reroute technicians as necessary and advise customers of any latency in their appointments.•Communicate with the technicians, inside service, and sales staff in a respectful manner.

Obtained samples from Patients and analyzed lab samples for efficient testing.•Managed and compiled personal files and medical records of patients following HIPPA protocol and office management requests.•Generated stock requests and reports for office medical staff to make sure supplies were sufficient for demand, as well as oversaw inventory.

Helped coordinate corporate events as well as recruit volunteers for company fundraisers•Provided quality personal relations while maintaining a professional demeanor•Oversaw and processed shipments of inventory for all company using Microsoft Excel and Microsoft Word.