Hailee Jaramillo Email & Phone Number

United States

Utah, United States

• Maintain a positive attitude and demeanor while interacting with clients and team
• Check incoming emails, snail mail, chatters, cases, chats and disperse accordingly
• Communicate changes, progress and accomplishments of ongoing programs
• Use CRM database to review requests to determine account status
• Answer and transfer phone calls to proper team members
• Complete projects within allotted time frame

• Responsible for coordinating activities and resources throughout all stages of the CRM and site setup process
• Abide by deadline driven schedule dates in order to complete projects on time
• Become the product expert and maintain knowledge as the platform evolves and changes
• Maintain a detailed project timeline which includes administrative tasks and all tasks involved in the project
• Conduct client calls as necessary to set expectations for client deliverables and to review work in progress
• Identify projects that are at risk and create an action plan to get the launch back on track, escalate, and liaison with multiple departments when necessary

I am excited to embark on this path as I feel I was destined to make an impact on the world with something great. I invite you to please look at my Instagram account as my portfolio. https://www.instagram.com/hailencreations/

• Meet and exceed all expectations and responsibilities of my team to be able to provide efficient coverage and support
• Troubleshoot and collaborate on multiple different platforms to ensure efficient use of specific software and functions
• Create and send custom quotes to clients for approval using multiple different CRM’s
• Organize and schedule consultations and appointments to onboard new clients and book services for customers
• Write and respond to email correspondence between clients and their customers
• Develop and maintain professional relationships between clients and their customers

Plano, Texas, United States

• Train veterinary professionals including doctors, technicians, and receptionists on how to master the software
• Project manage implementations ensuring each clinic, practice, and hospital is confidently utilizing ezyVet to fulfill its purpose
• Practice, build, and deliver webinar-based training and configure curriculum multiple times with each project
• Manage an assortment of projects all at different stages and answer each client’s question with a professional answer and solution
• Collaborate with internal and external teams to help configure the software, prioritize features, data check conversion processes and generally build effective and efficient outcomes

• Greet all clients with a positive response, answer phones, take messages, and answer questions in a professional manner
• Know the range of services the practice provides and the species it treats while advising clients, recommend services for their pets, and provide cost estimates
• Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
• Understand and use special record notations, and make appropriate notes in patient records
• Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
• Maintain medical records, establish & understand medical record filing systems

Arlington, Texas, United States

• Provide customer service such as greet customers, answer questions, input new patient information, and process payments
• Answer phone calls, screen, and schedule appointments
• Handle incoming and outgoing mail and email
• Learn and understand vaccines and schedules
• Fill prescriptions and dispense medication in correct quantities and doses

Arlington, Texas, United States

• Provided excellent customer service and made meaningful connections with customers
• Create custom beverages to customer’s specifications going above and beyond service expectations
• Performed returns and exchanges while operating a register quickly and efficiently while entering orders in accurately

• Assisted the teacher with planning and maintaining a safe, clean, learning environment and assured the wellbeing and safety of the children
• Maintained a cooperative attitude of working together with the teacher, volunteers, and parents
• Planned and assisted the teacher with preparing materials and supplies in advance for activities