Employee Service Center Rotation•Received a 5/5 Net Promoter Score for phone call inquiries on benefits, leaves of absence, payroll, and Workday•Achieved a 100% Quality Assurance score for reviewed calls, showcasing multitasking and consistent excellence•Created and managed over 10,000 cases in ServiceNow for resolution by the appropriate teamLeadership Development Rotation•Produced the supervisor leadership development program, managing virtual sessions and attendance in the LMS platform•Created the leader resource catalog, allowing new leaders to quickly find commonly used resources in a central location•Facilitated a session on crafting an inspiring why, enhancing leadership skills, and allowing self-reflection for participants•Introduced talking points to the advocacy program to give participants guidance on maintaining their advocacy relationshipCompensation and Organizational Design Rotation•Conducted a market study on sales roles to provide grade recommendations that keep roles competitive with market pricing•Presented range penetration data that gave leaders background information to prepare for pay transparency discussions•Performed job leveling and job family evaluations to make appropriate recommendations on organizational design updates•Created flow maps and RACI charts for compensation and organizational design processes to ensure consistency across teams and provide transparency to boundary partners

Managed high-volume onboarding for all organic new hires in offices across the United StatesProvided day-to-day administrative support to HR Generalists with tasks such as filing, copying and preparing materials for leaves of absence, unemployment claims, employment verifications, and terminationsOversaw the employee referral program to encourage employee engagement and drive organizational growthAssessed sensitive data during the review and completion of I-9 forms through E-VerifyProcessed and reviewed background checks through a third-party background screening vendor for organic new hires and acquisitions

Assessed sensitive data during the review and completion of I-9 formsProcessed and reviewed background checks for organic new hires and acquisitionsUpdated Final Payout and Paid Time Off guidelines for each state for the company’s intranetTrained on and familiarized myself with the Onboarding, Offboarding, and Final Payout processesJoined forces with a Regional DE&I Committee to brainstorm college recruitment ideasSuccessfully completed a file transfer project of over 2500 employee files into WorkdayCollaborated with all People and Culture sub-departments i.e. projects, assigned tasks

Managed profile listings for over $2.3 billion of UPS external spendCreated procedures for requesting and updating supplier profiles more efficientlyConsolidated 65 supplier profiles into one format in order to create unity between the sales and procurement departments