Hailey Davidson Email & Phone Number

Toronto, Canada Area

Trusted to represent top restaurant brands in Toronto. Ensure that O&B’s reputation is protected and our guest’s feel well taken care of so they have no choice but to return. Rectify all guest issues and critical incidences for 15 unique concept restaurants through a variety of channels including email, social media and over the phone. Liaise with guests and leadership teams to ensure a mutually beneficial resolution is reached in each situation. Use tact, clear communication and empathy in each individual circumstance. Ensure we are listening to our guests to make a positive change in the restaurant when necessary. Manage donations for Oliver & Bonacini Restaurants, ensuring we are making a difference in our community through sponsorship and gift-in-kind offerings. Work with charities throughout Toronto to coordinate our chefs taking part in high-profile events.Social media content creation for leadership team, O&B Events and mentor to restaurant teams. Write, edit and post event stories for our eight event spaces on OliverBonaciniEvents.com.

Toronto, Canada Area

Lead guest relations for Oliver & Bonacini Restaurants. Respond to and rectify a variety of situations including positive and negative experiences, guest accidents and critical complaints. Garner close relationships with the restaurant and executive teams to ensure they trust me when dealing with our guests. Coach leadership teams in each restaurant on speaking with guests when issues arise. Work closely with executive team to ensure they are aware of guest comments and trends, so they can create change at the restaurant level. Single-handedly implemented a review-tracking platform, NewBrand Analytics, company wide. Created modules and trained each restaurant team to use the platform. This lead to better awareness of guest perception, and positive changes in each restaurant.

Toronto, Canada Area

Supported all aspects of work flow as intern to a the communication team at Rogers Publishing. Coordinated interviews and developed communication materials for a diverse group of branded magazines including: Chatelaine, Maclean’s, HELLO! Canada, Canadian Business, Marketing, MoneySense and PROFIT. Responsibilities included media monitoring, media relations, building media lists and facilitating interviews between brand spokespeople and the media, while always looking for intelligent and creative ways to connect the public to our brands.

Burlington, Ontario

Worked as part of the Earls Burlington team. I Communicated effectively with guests to ensure they had a memorable experience each time they dined with us. Maintained high “secret shopper” scores, meaning "undercover" guests enjoyed their time with me, and all reported they would return to Earls based on the experience I facilitated for them.

Niagara, Ontario

Trusted to uphold the reputation of Frito-Lay to customers by product presentation. Worked independently stocking shelves and arranging merchandise for quick sales. Interacted with a variety of different people on an everyday basis to ensure that their needs were being met.

Postgraduate Certificate, Public Relations

Key areas of studies included: social media, public affairs, strategic and marketing communication, media relations, presentation skills.

Honours Bachelor Of Arts, Communication And Media Studies

Key areas of study included: Canadian media and policy development, corporate communications and impacts of popular culture in society.