Maintain in-depth knowledge of building materialsGenerate quotes, process orders, and handle sales transactions for building materials, ensuring accurate pricing and delivery schedulesWorked closely with both Outside and Inside Sales Representatives daily to collect market insights and develop customized sales proposals for each clientIdentify and pursue potential business opportunities to expand the client base and drive company growth

Researched and identified potential clients and markets to generate leads and expand the customer baseInitiated contact with prospective clients through cold calling, emailing, and networking to introduce company products or servicesBuilt and maintained strong relationships with key decision-makers and stakeholders in target companiesMet or exceeded individual and team sales goals and performance metrics as set by the company

Provided exceptional customer service by addressing inquiries, resolving issues, and offering product or service information, including promotional detailsAccurately logged call details, customer feedback, and resolution steps in CRM systems for future referenceIdentified and resolved customer problems efficiently, escalating complex cases to higher-level support when necessaryStayed updated on product/service offerings, changes, and company policies to provide accurate information.

Direct point of contact for 130 clients and 60 caregiversMinimized the amount of missed visits by 20%Created clients/caregivers schedules based on availability, distance, and personal preferencesPartnered internally with Business Development Managers and Recruiters to examine client satisfaction and business opportunitiesActing as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issuesGuiding new clients through the onboarding process, ensuring they understand the company’s products or services and have all necessary resourcesProviding administrative support to the client-facing teams, including preparing reports, processing invoices, and handling paperwork