Develop and implement customer service strategies to improve customer satisfaction and loyalty, including training programs for associates and implementing feedback systemsIdentify and implement process improvements to streamline customer operations and enhance efficiencyCollaborate with store managers to develop and implement efficient operational processes to improve overall store performanceMonitor and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experienceEnsure compliance with all legal regulations and employment laws regarding hiring, scheduling, and employee managementCoordinate with the HR team to ensure accurate and timely completion of I9 data entry

Solar Works Energy, Albuquerque, NM — Oct 2022 - May 2023• Answer and direct 40+ calls daily with goals including managing customer accounts, responding to service queries and canceling accounts.• Maintain product knowledge in order to assist customers effectively.• Investigate and resolve customer concerns resulting in customer satisfaction.• Communicate with entities such as PNM (Public Service Company of New Mexico) and the city of Albuquerque for both building and electrical permits to ensure the customer’s project runs smoothly.• Problem solve customer concerns and deliver a resolve with a sense of urgency