As a Customer Support Representative at 7shifts, I play a vital role in ensuring customer satisfaction and retention. I empower our clients to fully utilize our platform, helping them grow their businesses through personalized and trusted support. As the first point of contact, I engage with customers via chat, email, and phone, contributing to our mission of being the leading team management platform for restaurants.My curiosity and adaptability allow me to stay updated on new features, ensuring I can provide the best assistance possible. I am dedicated to putting myself in the customers’ shoes, understanding their needs, and ensuring their success with our platform

Pat & Betty, Calgary, AB (May 2022 - Present)Provided exceptional customer service in a fast-paced hospitality environment, ensuring guest satisfaction and handling inquiries efficiently.

The Hailey G Inc., Calgary, AB (April 2020 - July 2023)- Launched and operated an online Marketing management business catering to clients in the life coaching, health and wellness, and astrology field.- Successfully onboarded and managed client accounts, executed marketing campaigns across social media platforms, and provided detailed analytics reports.- Managed social media and digital presence, including building landing pages and websites using platforms like Squarespace, WordPress, and Showit.- Actively prospected, pitched and secured a full-time schedule within three months of launch- Responsible for drafting client contracts, onboarding new clients, managing accounts receivable andmaintaining an accurate P&L

- Demonstrating genuine hospitality while greeting and establishing relationships with the guest and delivering an exceptional dining experience.-Guiding guests through menus while demonstrating thorough knowledge of food and bier pairings (Cut,contrast, compliment), ingredients, cooking preparations and methods.-Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations-Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return-Maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience- Understand shift end reports, and have knowledge of non-cash/cash transactions and procedures for depositing money into safe.-Report to work punctually, in order to maintain the integrity of co-workers and guests-To consistently offer personal, friendly and efficient service-To clear all dishes, to deliver meals and to present cheques in a professional and discreet mannerMaintains line of communication between Dining Room, Kitchen and other departments-Ensures standards of appearance and sanitation are maintained on a daily basis- Apart of the NSO team, demonstrating and leading new team members through the Bier Markt experience, brand, policies, practice and experience.-Transports beer and products to the bar from stored location-Cleans and sterilizes glasses, bar equipment, bar mats, , fountain guns (liquor, soda, and juice) on a continual basis, and is responsible for the safe, clean and sanitary environment of the bar area.- Effectively operate the keg systems and replaces empty beer kegs- Stocks liquor, beer, and bar supplies on a continual basis-Maintains good communication with team members and maintains a positive and professional work environment.-Contributes to a team effort and accomplishes related results as required

-Consistently offer professional, friendly and engaging service-Assist guests regarding menu items in an informative and helpful way-Have full knowledge of all beverage lists-Deliver food and beverage in a timely and accurate manner-Pick up orders efficiently from the kitchen-Check outgoing orders for quality and accuracy of set up-Have full knowledge of all menu items, garnishes, contents and preparation methods-Follow outlet policies, procedures and service standards-Follow all safety and sanitation policies when handling food and beverage

-Supervisor, in charge of dinning room operations, functions, training new staff and scheduling-Supervises the service staff to ensure member satisfaction and standards are consistently attained-Coordinates food and bar service involving communication between kitchen, bar and service staff.-Liaise with the Executive Chef, kitchen management and staff where required.-Thoroughly inspects all event and/or dining rooms are to standard, and cleanliness.-Handled and reported to all feedback, positive and negative, from Members and Staff, as they arised.-Ability to carry out all opening and closing duties for each Food and Beverage department responsible for.- Assist General Manager with dinning room floor plan, service style and decor.-Able to assist with service, and use Point-of-Sale during high volumes of business.-Communicate with the Department Managers of all activities to receive input and direction.- involved in receiving, greeting & seating Members and guests in the Restaurants or private dining areas.-Actively assist to develop and execute goals and directives from General Manager and Chef with confidence. -Addressing Members by their names at all times and communicating Member names to Managers and Servers if required.- Ensure complete uniform and grooming appearance of Staff are to standard-Setting dining rooms prior to meal periods, and organizing daily functions- Notifying team of daily goals and functions, and promoting teamwork and two way communication. -Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption to our guests in a responsible, pleasant manner. - Adjusts scheduling according to labor & sales figures-Managed (plans, directs, schedules, supervises, evaluates, rewards and disciplines) all work done by a staff of bar and FOH employees.-Provided directional flow of entire bar during service-Provided on-going training for employees.