Prioritize frontline candidate experience by interacting with candidates, coordinating multiple interviews based on availability, and maintaining professional communication standards throughout process. Mastered stakeholder management by communicating interview schedules, participating in weekly business syncs, and setting clear recruiting expectations for business. Co-created and implemented interviewer shadow program for organization to promote skill development and knowledge sharing. Contributed to critical team projects focused on enhancing Ops TA scheduling, with a particular focus on gathering extended data on Bar Raiser declines. Maintained and audited interviewer rosters for assuring fair distribution of interviews to avoid overusing specific individuals and fostering fresh and unbiased candidate experience. Delivered reliable backup and additional support to team members during periods of increased workload and downtime.

Led implementation and training of new construction draw software for bank, taking charge of successful rollout and enabling utilization of all team members. Maintained strict adherence to bank and FDIC rules and regulations by conducting daily reviews of reports, guaranteeing team's full compliance. Facilitated RECAD department in daily operations, reviewing transactions, verifying loan agreement documents, and organizing files to streamline processes.

Conducted customer interviews and processed mortgage loan applications for assuring strict compliance with Fannie Mae, Freddie Mac, and bank regulations. Created targeted training and development programs tailored for new loan officer assistants and mortgage branch assistants, fostering professional growth and expertise. Built and maintained strong customer relationships within bank for offering excellent service and maintaining customer satisfaction. Interacted with customers and agents for providing transparent communication about mortgage process, and addressing customer service inquiries. Acquired extensive skills in consumer and home lending, establishing robust knowledge base to support informed decision-making and exceptional service delivery.

I had basic teller and personal banker duties. I was also responsible for all operations and knowledge of federal/bank rules and regulations. Ability to sell financial products that best fit customers' needs.

Spearheaded sales efforts, consistently surpassing set targets. Oversaw and guided team of 10-15 associates. Facilitated seamless onboarding and training for all store employees in sales, cash register operations, and product expertise. Led entire hiring process, conducted interviews, provided coaching, and managed associate terminations. Orchestrated human resource responsibilities, including expert knowledge of benefits, recruitment, and new hire paperwork processing. Took charge of P&L, payroll management, sales analysis, and inventory control. Demonstrated profound expertise in wine, beer, and spirits, along with complementary products.

I took inbound calls on a day-to-day basis. My calls were either new members or service calls for new property and casualty policies. I held 50 state licenses as well as some international locations. The group USAA targets is service members and their families, so I was required to understand military lifestyle and terminology.