Hailey Mozzachio Email & Phone Number

Teach English language skills to non-native speakers, including reading, writing, speaking, and listening. Implement LingoAce lesson plans that align with the curriculum and meet the needs of individual students. Assess student progress through regular quizzes, tests, and assignments.

San Remo, Liguria, Italy

I am a touring actor participating in the ‘Acting and Workshops’ standard tour around Italy. Our repertoire includes thoughtful and interactive adaptions of Fairytales and English classics as well as original comedic sketches. Performances consist of material adapted for a particular language level, focusing on a particular theme and grammatical point. We work exclusively with primary and middle school age groups.Each show is followed by a 30 minute workshop. We split the audience into smaller groups and run approx. 30 minute workshops which include games, songs and activities relating to the didactic element of the show. Each actor works with approx. 20 – 30 students in each workshop.

Ireland

Manages the operations of all article collections according to standard operating procedures, while integrating new approaches and experiments into the workflowsMonitors and analyzes data to understand submission dynamics and develops new initiatives to drivesubmission growthAchieves own personal submissions targets, in line with company expectationsCollaborates with internal departments to ensure the efficiency and scalability of commissioning operationsSupports the training of new team members as neededReports to the Commissioning Manager and supports the Journal Manager in executing their strategic vision for the journal

Cork, County Cork, Ireland

Support for the Excursion Specialists (Tier 1) To handle more complex Guest interactions through to resolutionBe responsible for Distributor refund requests, chargeback cases and escalatedcases Become product experts for one or more brands to share knowledge with ContactCentre colleagues Identify additional information require within Confluence to support Tier 1 colleagues To complete quality checks on customer interactions

Ireland

Prepare, plan, and sell travel. Answer incoming calls and chats promptly using TalkDesk and Omnichannel Chat services to explain and sell products, services and prices. I have a consistently high sales record in this position as well as exception CSAT scores from customers. Obtain guest information and payment information and accurately enter orders into Salesforce and Anchor. Convert the maximum number of calls to sales. Communicate with colleagues using multiple Slack Channels. Crossed trained in City Experience Cruises in the United Kingdom, and Walks and Devours tours across Europe and the U.S. Experience in processing vouchers such as BUYAGIFT, Virgin Experiences, and many more and entering them correctly into Salesforce. Experience in floorwalking for new employees and training new employees. Experience with managing guests and bookings from third party vendors such as GetyourGuide, Viator, and Expedia

Cork, County Cork, Ireland

Promoted to Person in Charge in which I took on additional responsibilities including opening and closing the store, training new employees, and taking care of stock deliveries. For PIC, I take care of store paperwork and keep track of KPI and UPT targets

Cork, County Cork, Ireland

Work on the sales floor providing assistance directly to customers. Duties include greeting customers who enter the store, managing the cash register or point of sale system and helping customers find products in the store

Greater New Orleans Area

Fundraised for Tulane University departments such as Scholarships and financial aid, athletics, or any other department on Tulane's campus. Spoke on phone to potential donors such as parents of students, alumni, and friends of Tulane. Met and exceeded financial goals through expert fundraising and sales ability.

Greater New Orleans Area

Set up and managed I-9 or immigration certification. and data logging system, recorded information, updated paperwork, or maintained documents. Trained in and used various applications including database management, word processing, Microsoft Excel, and CRM. Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals. Operated office equipment, such as fax machines, copiers, or phone systems.

Greater New Orleans Area

Participated in student panels, brunches, and lunches for on-campus events. Wrote content and shared stories for website, emails, video communications. Engaged in social media responsibilities such as participating in Admitted Students Facebook group. Met with families on campus and participated in online chats for new students. Completed special projects for the transfer team.

Greater New Orleans Area

Took prospective students and their families on campus tours of Tulane. Gave presentations while on tour of campus buildings, history, and majors. Mingled with prospective students.

Greater New Orleans Area

Spearheaded individual research project that will lead to a project for presentation at the Tulane Idea Symposium. Generated research support for the mission of the Center for Academic Equity. Conducted small and large-scale research projects, summarized results, and participated in planning the programmatic fruits of my research endeavors under the supervision of the Associate Director. Responsible for assisting the Associate Director in a variety of non-administrative tasks which included preparing resources, equipment, materials for the research, and documenting results in support of the research activities. Provided events and programming support as needed and participated in a weekly Research Fellows Meeting.

Greater New Orleans Area

I worked on a project that involves media consumption as it relates to victimization of LGBTQ populations. I produced a 20 page paper that I have presented at many different conferences and worked with a research cohort for 5 weeks in the summer in order to learn about sexual violence as it affects LGBTQ populations and how to lessen sexual violence.

Greater New Orleans Area

Provided customer service to summer conference guests staying in the residence halls. Performed a variety of functions including preparing residence halls for guest arrival and facilitating check-ins and check-outs for guests

Washington D.C. Metro Area

Implemented the Jumpstart curriculum in preschool classrooms and served as an aid to teachers. Participated in the reduction of the student-to-teacher ratio to 3:1 classroom. Enabled children to receive an individualized learning experience and develop nurturing relationships with caring adults.

Washington D.C. Metro Area

Raised over $15,000 for the Equality Act while canvassing around Washington D.C. Took out and manage teams of canvassers in the field and office. Educated and recruited partners for HRC. Trained new employees and keep track of team data every day. Canvassed and met and exceeded daily sales quota.

Master Of Arts - Ma, Drama And Dramatics/Theatre Arts, General, 2:1

Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General

Bachelor Of Arts - Ba, Digital Communication And Media/Multimedia

Minor, Psychology