Hailey Pham Email & Phone Number

Santa Ana, California

- Prepares product or service reports by collecting and analyzing customer information- Provide order status as required and follow expedites through the production process- Run and update standardized customer status reports- Review customer sales orders – filter FAI orders to the Program Manager, verify pricing on all orders, verify lead time on sustaining orders- Maintain and manage contract database- Has empathy for the customer situation- Handles in the best interest of both the customer and company

-Organized, confirmed and conducted guest check-ins/check-outs. Use the appropriate phrases when interaction with guests. -Secured payments and verified billing procedures-Skilled in cash handling, answering telephones, providing local information to guests-Answered guests's queries and assisted in resolving issues-Proven ability to keep guest information confidential -Operate phone system

Fountain Valley, Ca

• Categorized different types of events weekly and scheduled on calendar.• Emailed clients to follow up or answer questions and setting up meeting schedule for managers with clients.• Provided clients with estimates on cost of events• Utilized knowledge of program planning and development to create agendas and budgets for service that meet customer needs.• Planned services, accommodations, facilities, catering, display and event security • Reminded team members about their assigned task and making sure every project finishes on time.

Westminster, California

• Performed daily sales transactions, also maintained careful and friendly manner to the customers• Interacted and helped customers on booking flights, hotels, and tours.• Finalized sales for packages, delivering comprehensive tour information, answering client questions, and completing registration process• Computed costs of travel and accommodations and present quotes to customers• Answered phone calls and assisted customers' concerns

Bachelor Of Science (B.S.), Hospitality And Food Service Management

Associate'S Degree, Hospitality And Food Service Management