Hailey Smith Email and Phone Number

• Identify new business opportunities through cold calling, prospecting, and networking. • Conduct discovery calls and product demos to recommend tailored solutions for clients. • Lead the onboarding process, guiding customers through setup and configuration. • Build and maintain strong relationships with clients, advocating for their needs and driving satisfaction. • Promote deeper feature adoption to maximize value for clients. • Achieve and exceed sales targets and KPIs for account growth. • Develop strategies to expand customer accounts, identifying upsell and cross-sell opportunities. • Align customer goals and challenges with our SaaS solution to drive maximum ROI. • Proactively check in to ensure customer success and secure renewals.

• Meet sales targets and specific account management performance metrics• Build strong relationships with clients by acting as their primary point of contact, sharing industry knowledge, and Perkopolis value added services• Generate innovative ideas to support clients and boost brand awareness• Communicate with clients at a senior level to resolve issues and inquiries• Develop an excellent understanding of product launches and provide recommendations to clients

• Provide exceptional and efficient customer service virtually through phone, email, and live chat.• Help respond to post-sale customer inquiries, and successfully solve problems through proactive follow-up and effective de-escalation strategies• Liaise and follow up with our courier and warehouse partners to track orders and ensure the delivery of orders is as smooth as possible for our customers• Communicate and manage relationships with various suppliers and vendors