Hailey Clausen Email & Phone Number

Sunnyvale, Ca, Us

- Designed and implemented AI-driven features, such as personalized summaries and predictive analytics scoring aimed to boost user adoption while utilizing cutting edge technology.- Spearheaded the design-to-engineering handoff for the Field Configuration feature, leading to 19,000+ customer led configurations and a reduction of 618 support cases per month.- Led the design of key product features, including a configuration experience, resulting in a 15% increase in customer ARR and a customer self serve configuration experience.- Craft team vision, explore divergent concepts, and establish the trajectory for the roadmap, by synthesizing research and data to inform design decisions.

San Francisco, Ca, Us

San Francisco, Ca, Us

- Own the end-to-end experience across web, iOS, and Android platforms; lead team vision, explore divergent concepts and establish the trajectory for the design roadmap.- Manage, mentor, and inspire a team of product designers, providing design direction while pushing the quality of the design work based on our crafted roadmap.- Push the boundaries of our current SaaS product by synthesizing research and data to inform design decisions.

- Optimizing access to educational materials across Google. Engage in agile team sprints, develop wire frames, and drive iterative sessions based on user feedback to create a shared vision. I partnered with product and engineering to research, design, and prototype the data visualization platform.- Distill complex challenges from concept to functional user experiences through effective data visualization.- Accelerate team efficiency by ensuring clear and consistent communication with product and engineering.- Evaluate design opportunities through UX research interviews, and manage cross functional partnerships to gain buy-in.

- Joined team just months post pilot; grew mentorship program from 200 mentors to 1,000+ by effectively managing cross functional partnerships to gain program buy in and participation.- Assist in designing and updating 30+ courses conducted weekly based on data driven approaches. - Keynote speaker for GTI program sessions such as “Inclusive Product Design” to new hires ranging in experience from recent graduates to VPs.- Spearheaded high visibility program UX improvement projects including alumni emailer redesign, schedule improvements, and CL submissions to implement program changes.

- Ideate, produce, and present project deliverables such as user flows, wireframes, and concept designs to demonstrate new features for products mobile and desktop apps. Contribute to design challenges based on the functional requirements of existing product constraints.

Brooklyn, Ny, Us

- Define, plan, and execute exploratory user research to uncover concept insights. Conducted interviews to better understand potential product usage. Created actionable deliverables such as empathy maps, personas, and story maps.

Mountain View, California, Us

- Responsible for developing and rapidly scaling the HR and Operations functions at a high-growth startup, reporting directly to the COO.- Own all business and office operations; managed company-wide move to a location 4x larger; led ISO 27001 security review, established necessary security policies alongside executive team.- Own company-wide hiring and recruiting; oversaw all diversity and inclusion practices, successfully achieving a 50% gender ratio throughout the company by implementing non-gendered job descriptions, aligned sourcing vendors with business objectives, and taking a data-driven approach to reach hiring goals.- Manage all aspects of onboarding and employee development; built comprehensive new hire playbook including offer formalization process, employee handbook, and technology training; established and owned semi-annual performance review cycle, including team competency standards.

Continuing Eduction: Transforming Your Organization, Business

Continuing Eduction: Community Problem-Solving, Industrial And Product Design

Continuing Eduction: Design Thinking Workshop

Sociology

Ui | Ux Design

Associate Degrees In: Administration Of Justice, Social And Behavioral Sciences, And Sociology