Hailey O'Brien Email & Phone Number

Calgary, AB, CA

Creating technical documents such as training manuals, policies and procedures, user guidesCopy editing and proofreadingCreating social media advertisementsWebsite editing and creation

Calgary, Canada Area

First line of contact for clientsResource managementAccounts receivableCreating successful working relationships with clientsTroubleshooting technical issues with cellular devices

Created client account report templates for monthly reportsCreated quick-use guides for satellite phonesManaging customer accounts and financial administrationMaintaining successful working relationships with clientsTraining new employeesOffice managementProblem solving and troubleshooting

Greeting customers and determining their needs Recommending merchandise based on individual requirementsAssisting in display of merchandiseMaintaining sales records for inventory controlEnsuring high levels of customer satisfaction through excellent sales service

Handling all inbound service requestsInput information in Field AwareDispatching service calls to technicians in co-ordination with department leadsLiaison between technicians and customersManaging all outstanding work ordersFollowing up with customers to ensure customer satisfactionInvoicing completed service callsProcessing new customer credit.

Writing external communicationsCreating data-tracking spreadsheetsPrepared policy and procedures documentsFilingOther duties as required

Ordering office supplies/keeping supply room stocked and organisedOrdering supplies for various groups and divisionsCoding invoices Finding/researching specialty itemsErgonomic assessmentsAccess card creation and trackingNew hire orientationsSet up of new hire officesOrdering business cardsAssisting Office Services Clerks and Coordinators as neededCovering.

Assisting with office moves related to ongoing renovationsWorking within tight deadlines to: close files and send active files offsite; clear floors of excess materials and remaining supplies Working with onsite move consultant and move teamsCommunicating with specific departments regarding moves, packing and unpacking, moving furniture/supplies, and other.

Running hourly payroll on a semi-monthly basisEnsuring wages are correctly paidAssisting with salary/US payroll as neededBenefits administration and reconciliationEnsuring new hires are properly entered in the systemCreating ROEs for terminated employeesCreating journal entries in SAPTracking vacation daysHandling confidential informationAssisting Accounts.

Daily/vacation coverage of reception for Head OfficeFiling/photocopying and general admin for Corporate Services DepartmentMaintaining inventory schedule for stationery room/organization of copy roomsProcessing incoming/outgoing mailEnsuring daily cleanliness of kitchens and reception refreshment area, including stocking levels/cleanliness of boardrooms.

Teaching young beginners the basics of playing piano and of music theory.

Calgary, Canada Area

Various reception and administrative duties

Calgary, Canada Area

Cataloguing itemsHelping students/faculty with reference issuesResearching reference sites/books to help students with essay topics/research

Calgary, Canada Area

Filing documentsWriting letters/emailsDealing with calls when a manager was on vacationOdd jobsData entry/creating and updating databasesCompleted a research project on ownership issues of the Corporations managed by the companyCreated a filing system for the site plans of the Corporations managed by the companyUpdating accounts receivablesMail.

Calgary, Canada Area

As a Swing Manager, ran shifts, did bank deposits, ordered suppliesAs a Team Leader, helped at all stationsAs a Crew member, worked at all stations (till, drive-through, kitchen)

Writing And Editing For Business Certificate, Professional, Technical, Business, And Scientific Writing

Technical Writing Certificate, Professional, Technical, Business, And Scientific Writing

Professional Editing Certificate, Editing

Bachelor Of Music, Music History, Literature, And Theory, Dean'S List